Valentina Gallina
Perth
Summary
Self driven worker with a real passion for costumer care and management.
During and after University have enjoyed working in hospitality and hotel management gaining outstanding experience and skills. Working in different locations around the world gave a great knowledge of diverse clients as well different management techniques and computer programs.
I enjoy being challenged and love sharing knowledge. Organized and able to manage simultaneous tasks to support customers and accomplish business goals.
Good scheduler and versatile in all aspects of administrative support.
Overview
15
15
years of professional experience
Work History
Sales Coordinator
Neylor Holdings
01.2022 - 02.2023
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Scheduling of 6 installers: Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Been responsible for orders, deliveries and receiving goods, problem solving for new projects, check measurements, quotes, plans mark ups and computer system problem solving.
Guest Reception Agent
Ingot Hotel
04.2021 - 12.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Implemented marketing and promotional initiatives to increase occupancy.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Coordinated with vendors for repair and maintenance of hotel.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Stored guest valuables in safe and individual boxes for security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared reports on guest satisfaction levels and other metrics.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Reception Manager
Top10 Kaikoura
05.2020 - 03.2021
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Responsible for cleaning procedures, cleaners organization and scheduling, always made sure rooms where ready and up to standard for clients arrival.
Reception Manager/Assistant Hotel Manager
Hotel Posta
05.2017 - 04.2019
- Created reports, presentations and other materials for executive staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Front office
Lake Ohau Lodge
03.2016 - 03.2017
- Reception
- Check-in check-out
- Back/front office
- Customer care
Receptionist
HOTEL BUCANEVE
01.2014 - 09.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected payments, processed transactions and updated relevant records.
- Kept reception area clean and neat to give visitors positive first impression.
ATM
MONIGA DEL GARDA
03.2008 - 07.2008
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Conducted market research to investigate potential new travel destinations.
- Followed up with customers to increase customer service with travel plans.
- Collaborated with colleagues to create and promote special travel packages.
- Created promotional materials to increase visibility and attract larger market share.
Education
No Degree - Teaching English As A Second Language (ESL)
TESOL
Australia05.2020
Bachelor Degree - Languages And Tourism Management
UNIVERSITY OF VERONA (ITALY)
Verona Italy2010
High school diploma - business management
ISTITUTO P. SRAFFA Brescia Italy
Italy2006
Skills
- Travel Coordination
- Hotel Marketing
- Hospitality Management
- Workflow Processes
- Accounting Management
- Client Satisfaction
- Guest Accommodations
- Customer Needs Assessments
- Complaint Resolution
- Staff Scheduling/supervision
- Account Administration
- Hotel Reservations
- Revenue Generation
Computer skills
Good knowledge and use of different computer programs:
Word
Excel
Power point
Bluebeam
Opera/Opera cloud
Galileo
Outlook
Myob
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales Coordinator
Neylor Holdings
01.2022 - 02.2023
Guest Reception Agent
Ingot Hotel
04.2021 - 12.2021
Reception Manager
Top10 Kaikoura
05.2020 - 03.2021
Reception Manager/Assistant Hotel Manager
Hotel Posta
05.2017 - 04.2019
Front office
Lake Ohau Lodge
03.2016 - 03.2017
Receptionist
HOTEL BUCANEVE
01.2014 - 09.2015
ATM
MONIGA DEL GARDA
03.2008 - 07.2008
No Degree - Teaching English As A Second Language (ESL)
TESOL
Bachelor Degree - Languages And Tourism Management
UNIVERSITY OF VERONA (ITALY)
High school diploma - business management
ISTITUTO P. SRAFFA Brescia Italy
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