Tabrez Khan
CHENNAI
Summary
To work in an organization where culture of freedom and working for initiatives is ensured, facilitating my contribution through thoughts and action to the company's vision and thus achieve self-development by playing a significant role in building the organization.
Overview
4
4
years of professional experience
Work History
Service Desk Analyst
SCORG International
09.2024 - Current
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
Analyst
HCL Technologies
09.2022 - Current
- Identified patterns and communicated outcomes to customers to synthesise business requirements.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
- Kept customers accurate and updated information stored on CRM, for organisational, sales and customer care purposes.
- Attended to incoming enquiries within target timeframes.
Customer Relationship Officer
Fullerton India Credit Company
08.2021 - 08.2022
- Kept all customer data, including buying preferences, trends and contact information on CRM.
- Maintained a high standard of ethics and conduct for sound banking operations and business success.
- Used outstanding communication and relationship-building abilities to engage new customers, growing existing portfolios.
Technical Support Engineer
Concentrix
05.2021 - 08.2021
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Provided clear and concise step-by-step technical support to guide clients.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
Process Associate
Randstad
07.2020 - 04.2021
- Achieved targets by handling queries promptly and sharing comprehensive product knowledge.
Education
B. Com -
THE NEW COLLEGE, ROYAPETTA
04.2020
Skills
- Financial Reporting
- Customer Service
- Written Communication
- Multitasking
- Troubleshooting and Diagnostics
- Written and Verbal Communication
- Documentation
- Technical Knowledge
- Keen Problem Solver
- Application Installation
- Mobile Device Troubleshooting
- Salesforce
- Escalated Complaints Handling
- Communication Skills
Languages
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Proficient
C2
Timeline
Service Desk Analyst
SCORG International
09.2024 - Current
Analyst
HCL Technologies
09.2022 - Current
Customer Relationship Officer
Fullerton India Credit Company
08.2021 - 08.2022
Technical Support Engineer
Concentrix
05.2021 - 08.2021
Process Associate
Randstad
07.2020 - 04.2021
B. Com -
THE NEW COLLEGE, ROYAPETTA
Similar Profiles
Amruta PataneAmruta Patane
Senior Software Engineer at SCORG International Consulting Pvt. Ltd.Senior Software Engineer at SCORG International Consulting Pvt. Ltd.
Kumar SanjayKumar Sanjay
Service Desk Engineer for Lineage Logistics at Cognizant (Client) payroll Scorg InternationalService Desk Engineer for Lineage Logistics at Cognizant (Client) payroll Scorg International
Kiran SonawaneKiran Sonawane
Quality Assurance Technician at Deco Automotive - The Division of Cosma International of Magna internationalQuality Assurance Technician at Deco Automotive - The Division of Cosma International of Magna international