Divya Kapoor
New Delhi
Summary
Experienced Sales Executive with over 8 years in professional travel and tourism-related services and 2 years in an Edutech company. Seeking a challenging opportunity with a growth-oriented organization that offers diverse job responsibilities and advancement potential. Committed to ensuring client satisfaction and enhancing their experience. Hard-working and energetic professional dedicated to delivering the highest quality service to every client.
Overview
10
10
years of professional experience
Work History
Team Executive
Indian Holiday Pvt Ltd
04.2022 - Current
- Help Clients identify their ideal travel package based on their suggests and requirements
- Destination handled like : Singapore, Malaysia, Thailand, Dubai, Bali, Maldives, Mauritius, Cambodia, Vietnam, New Zealand, Spain, Sri Lanka, Vietnam.
- Regularly maintain a good relationship with our customers
- Provide end to end service while organizing a trip from booking the Air Tickets, Visa, Hotels, Sightseeing, Travel Insurance and Foreign Exchange
- Provide all relevant and essential information to the tourist regarding their travel like guides, tour itinerary, brochures and maps
- Sell the appropriate tour package to the right customer
- Negotiate any customization or modifications requested and accommodate to the best level possible
- Resolve any problem that arises regarding the trip for the customer
- Reach the sales and revenue targets
- Regularly update a database containing client details and their travel information
- Stay up to date on domestic and international travel trends
- Minimized stress on clients associated with travel arrangements
- Day to day interaction with (global) suppliers, DMC's and hotels for the leisure & groups (new and existing) for the negotiations and quotations
- Accountable for the post sales closure with the maximize the profits
Admission Support Officer OR Education Counsellor
Aakash Educational Service Limited (AESL)
08.2020 - 03.2022
- Interaction with Students & Parents on a routine basis for giving them information about our courses and competition exams as per their requirement
- Conducted Demonstration with Student & Parents on Google Meet and give career advice to the students in order to help them choose the right course, tackle the different academic challenges and help them reach their academic goals
- Clarifying doubts of Students and parents related to course as and when required
- Monitor class schedules to ensure smooth running of classes
- Achieve allocated admission targets
Tour Executive
Indian Holiday Pvt Ltd
07.2018 - 03.2020
- Help Clients identify their ideal travel package based on their suggests and requirements
- Destination handled like: Singapore, Malaysia, Thailand, Dubai, Bali, Maldives, Mauritius, Cambodia, Vietnam, New Zealand, Spain, Sri Lanka, Vietnam.
- Regularly maintain a good relationship with our customers
- Provide end to end service while organizing a trip from booking the Air Tickets, Visa, Hotels, Sightseeing, Travel Insurance and Foreign Exchange
- Provide all relevant and essential information to the tourist regarding their travel like guides, tour itinerary, brochures and maps
- Sell the appropriate tour package to the right customer
- Negotiate any customization or modifications requested and accommodate to the best level possible
- Resolve any problem that arises regarding the trip for the customer
- Reach the sales and revenue targets
- Regularly update a database containing client details and their travel information
- Stay up to date on domestic and international travel trends
- Minimized stress on clients associated with travel arrangements
- Day to day interaction with (global) suppliers, DMC's and hotels for the leisure & groups (new and existing) for the negotiations and quotations
- Accountable for the post sales closure with the maximising the profits
Senior Travel Consultant
Dee Air Travels Pvt Ltd
12.2014 - 01.2018
- Handled Mix Destination of domestic, Inbound and Outbound tour packages for leisure F.I.T
- Planned and coordinated any travel arrangements for various individuals, groups and companies, ensuring that the clients' requirements were always fully met
- Arrange Air, Cruise, Hotels, Cars reservation and travel insurance for corporate and leisure clients
- Provided great customer service, served as the first point of contact between the company and potential / existing clients, and resolved any problematic issues
- Displayed professionalism and excellent industry knowledge, maintained client documents and files, and executed various clerical tasks
- Developed and implemented new business processes and procedures to maximise profits
- Handle all aspects of client billing starting with the creation of an accurate invoice, setting up payment schedule, as well as handling refund if necessary
- Managed daily office correspondence
Education
Post Graduate - Master in Commerce -
IGNOU
01.2015
Graduate – Bachelor's in Commerce -
University of Delhi - SOL
North Delhi01.2013
Diploma in Travel & Tourism -
Y.W.C.A Of Delhi
Delhi 10.2012
Passed 12th -
Central Board of Secondary Education
West Delhi2009
Passed - 10th
Central Board of Secondary Education
West Delhi2007
Skills
- Microsoft Office
- Outlook
- Excel
- Word
- Power Point
- Fast paced environment
- Multi-tasking
- Negotiation skills
- Problem solving
- Work volume maintenance
- Pressure management
- Customer service
- Communication skills
- Teamwork
- Additional responsibility
Accomplishments
- Achieved sales targets
- Attended the tourism conventions like Hong Kong Tourism Board, Singapore Tourism board, Australia Tourism Board, Thailand Tourism Board, Indonesia Tourism Board
- Awarded by scholarship from YWCA of Delhi for obtaining highest marks in Travel & Tourism.
- Received the invitation from ASTA (American Society of Travel Agent) and NACTA to attend the conventions to attend the conventions or seminars.
Languages
English
Hindi
Punjabi
Hobbies and Interests
- Reading books on Life Skills
- Cooking
- Listening music
- Internet Surfing
Personal Information
- Date of Birth: 04/22/92
- Marital Status: Single
Disclaimer
I, Divya Kapoor, do hereby declare that all the information given above is true to the best of my knowledge and belief.
Place
New Delhi, Delhi, India
Timeline
Team Executive
Indian Holiday Pvt Ltd
04.2022 - Current
Admission Support Officer OR Education Counsellor
Aakash Educational Service Limited (AESL)
08.2020 - 03.2022
Tour Executive
Indian Holiday Pvt Ltd
07.2018 - 03.2020
Senior Travel Consultant
Dee Air Travels Pvt Ltd
12.2014 - 01.2018
Passed - 10th
Central Board of Secondary Education
Post Graduate - Master in Commerce -
IGNOU
Graduate – Bachelor's in Commerce -
University of Delhi - SOL
Diploma in Travel & Tourism -
Y.W.C.A Of Delhi
Passed 12th -
Central Board of Secondary Education
Similar Profiles
ASHA.B.H ASHA.B.H null
Admin Executive Assistant at HINODES HOLIDAY VENTURES PVT LTDAdmin Executive Assistant at HINODES HOLIDAY VENTURES PVT LTD
SANDEEP SINGH DHALIWALSANDEEP SINGH DHALIWAL
Marketing Manager at HOLIDAY DESK PVT LTDMarketing Manager at HOLIDAY DESK PVT LTD
Binayak TalwarBinayak Talwar
Area Sales Manager at Automed Systems Pvt. Ltd, OEM, Indian OEM company “Automed Systems Pvt. LtdArea Sales Manager at Automed Systems Pvt. Ltd, OEM, Indian OEM company “Automed Systems Pvt. Ltd