Rakesh Rai
Client Relationship Manager -North & South India
Delhi,DL
Summary
Goal-oriented with distinguished experience in cold chain industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Client Relationship Manager
Marken Ltd.
Delhi, Delhi
12.2019 - Current
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with Business development team and leveraging productive and open client communications.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
Operations Supervisor
Cryopdp
Delhi, Delhi
05.2016 - 11.2019
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Responsible for the Operation Strategies in domestic, Import & Export movement, stock control, warehousing and monitoring the flow of goods, understand the supply chain cycle.
- Individuals working need to communicate with the higher management to prepare a strategy for operations to run efficiently.
- I also need to assist in developing long term plans to achieve the goals and objectives which are already set.
- They are also burdened with managing the company's commercial operations and various expenses and budget.
Branch Manager
Peppertap
Gurgaon, Haryana
11.2015 - 04.2016
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed employee performance and developed improvement plans.
Logistics Executive
Fourth Dimension Solution Limited
Delhi, Delhi
08.2014 - 11.2015
- Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
- Preserved existing fixed assets while issuing recommendations on strategic sourcing, new equipment purchases and process enhancements.
- Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
Education
Bachelor of Technology - Electronics Technology
Buddha Institute of Technology
Gorakhpur 08.2010 - 06.2014
Skills
Relationship cultivation and retention
Opportunity creation
Business growth strategies
Team leadership and collaboration
Client satisfaction-driven
Database Management
Territory Management
Business development and planning
Certification
IATA DG CERTIFICATION
Timeline
Client Relationship Manager
Marken Ltd.
12.2019 - Current
Operations Supervisor
Cryopdp
05.2016 - 11.2019
Branch Manager
Peppertap
11.2015 - 04.2016
Logistics Executive
Fourth Dimension Solution Limited
08.2014 - 11.2015
Bachelor of Technology - Electronics Technology
Buddha Institute of Technology
08.2010 - 06.2014