Indrani Ganguly
Kolkata
Summary
Experienced entrepreneur with a passion for jewelry design and craftsmanship. Successfully manages a thriving handmade jewelry business, leveraging skills in product development, customer relations, and social media marketing. Adept at organizing exhibitions and live sales, with a proven track record of adapting to market challenges. Strong leadership abilities, complemented by experience in inventory and financial management. Dedicated to delivering high-quality products and exceptional customer service.
Overview
8
8
years of professional experience
Work History
Owner and Artisan
Arna
01.2019 - Current
- Designed and handcrafted unique jewelry pieces, showcasing creativity and craftsmanship.
- Organized and participated in multiple exhibitions, successfully promoting and selling products.
- Conducted live sales on Facebook during the COVID-19 period, adapting to market changes and reaching a broader audience.
- Managed the entire business operation, including product development, marketing, sales, and customer service.
- Built and maintained strong customer relationships through personalized service and high-quality products.
- Leveraged social media platforms to increase brand visibility and drive sales.
Store Manager
CoffeeXo
03.2022 - 03.2024
- Supervised daily store operations, ensuring a high standard of customer service.
- Managed inventory levels, including ordering, receiving, and stock management.
- Trained and mentored staff to enhance performance and teamwork.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Handled cash flow, prepared financial reports, and maintained accurate records.
- Resolved customer complaints and issues efficiently to maintain a positive store environment.
Back Office Executive
Mithai
01.2020 - 03.2022
- Conducted and managed all official work, ensuring smooth daily operations.
- Coordinated with factory workers, facilitating effective communication and workflow.
- Maintained and organized company records, documents, and reports.
- Assisted in inventory management and procurement processes.
- Supported senior management in administrative tasks and decision-making.
- Handled customer inquiries and provided exceptional service to maintain client relationships.
Store Manager
Reminiscence.
01.2017 - 01.2020
- Managed cash and reconciled tills with rigorous security measures.
- Prioritized in-store sanitation, safety and health by raising standards and conducting regular inspections.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.
- Fostered positive relationships with customers and suppliers.
- Resolved complex customer enquiries, disputes and complaints.
- Performed key-holding duties by managing cash drawers, site security and timely opening and closing.
- Forecasted sales performance to efficiently budget and order stock.
- Oversaw stockades to achieve accurate inventory and pricing.
- Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
Education
Certificate of Higher Education - Humanities
Barisha Girls High School
1996
Skills
- Jewelry Design & Craftsmanship
- Business Management
- Customer Relations
- Event Coordination
- Social Media Marketing
- Inventory & Financial Management
- Team Leadership
Languages
Bengali
Bilingual or Proficient (C2)
Timeline
Store Manager
CoffeeXo
03.2022 - 03.2024
Back Office Executive
Mithai
01.2020 - 03.2022
Owner and Artisan
Arna
01.2019 - Current
Store Manager
Reminiscence.
01.2017 - 01.2020
Certificate of Higher Education - Humanities
Barisha Girls High School
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