Experienced Salesforce Professional with 7 years of expertise in Salesforce configuration and customization. Recognized as one of the top 50 performers among NTT Data employees in India for outstanding delivery and excellence. Skilled in communication, I've delivered technical talks on Salesforce flows and CRM Analytics. My contributions have earned customer recognition, and I've played a key role in project success. As a panel member, I evaluate technical skills of candidates and mentor junior team members to elevate overall performance.
Technical Skills - Aura/LWC, Apex, Triggers, REST API's, Flows, Service cloud voice with Amazon connect and configurations.
IA SPS Realignment – Current Project (Role – SFDC Lead Developer), Client – Honeywell
Safety and Productivity Solutions business group in Honeywell is rebranded as Industrial Automation. Which involves change in Business group, Business unit, and line of business. As part of this, major technical changes are made.
Salesforce Voice with Amazon Connect, Client – Central Square Technologies (Honeywell Sub vertical)
Transforming their existing telephony feature to Service cloud voice with Amazon connect which included Lambda functions, Lex bots, omni channel flows, SFDC configurations and complex amazon connect flows.
SPS GDM PSS Convergence Project, Client – Honeywell (NTT Data)
Convergence of PSS business functionalities with GDM business , with new enhancements, which included various configuration and customization changes along with multiple integrations.
Quote Automation - Configure to Order, Client – Honeywell (NTT Data)
Request for Quote feature which involves multiple systems such as Hybris ,SFDC ,Apigee, SAP integrations which includes multiple API callouts in the end to end flow has been automated.
HBT Ecommerce Client – Honeywell (NTT Data)
Hybris as a front end is an ecommerce platform for Honeywell hardware and software products. When customers select the products and request for the quote is sent to salesforce.
Intelligent Case Management Client – Honeywell (NTT Data)
Cases created through Email to Case where will go through Azure model for the classification and the classified cases are sent back to SFDC where SFDC performs various logics as per the requirement.
Opportunity Management: Client – Cisco (Accenture)
Opportunity simplification, customers can perform various things on opportunity in simplified way. Includes various custom features in opportunities, quotes, products and all related objects.
Unified Calendar and Scheduling: Client – Cisco (Accenture)
A custom calendar with all the events and other details about cisco.
Team Collaboration
Requirements Analysis
Continuous Improvement
Professionalism
Task Prioritization
Customer Communication
Adaptability and Flexibility
Decision-Making
Multitasking Abilities
Problem-solving abilities
Product Development
Innovation and Creativity