Gurpreet Kaur
Summary
Results-driven professional with over nine years of expertise in driving process excellence, minimizing defects, and promoting continuous improvement across diverse operational environments. Proven track record in quality assurance, root cause analysis, and conducting audits, complemented by effective collaboration with stakeholders to enhance efficiency while ensuring compliance with industry standards. Recognized for transforming data into actionable insights and strengthening quality systems, fostering a culture where 'good enough' is never acceptable. Actively seeking opportunities to implement measurable quality enhancements on a larger scale, leveraging a commitment to excellence and innovation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality & Policy Expert
Accenture
02.2018 - Current
- Led weekly and monthly performance reviews and tailored training sessions to boost individual and team performance.
- Conducted Root Cause Analyses (RCA) with in-depth evaluations.
- Developed and delivered refresher sessions and ongoing learning opportunities for agents.
- Managed reporting at daily, weekly, and monthly intervals, including Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), and Management Operating Reviews (MORs).
- Directed change management and drove process improvements through insightful analysis.
- Executed quality audits and spearheaded ideation weeks, generating valuable ideas during these collaborative events.
Business Development Associate
Dixit Infotech Private Ltd
01.2017 - 07.2017
- Handled INR 3.6 Cr yearly sales target.
- Built relationship with key customers and built 6 new customers in span of 6 months.
- Customer management through calling, meeting and addressing customer issues.
- Created 3 X pipeline.
Tele-caller
Realty Organizations
01.2015 - 01.2017
- Handled retail customer relationship at Godrej, Wadhwa, Rustomjee & Kolte Patil.
- Managed pre-sale activities for reputed reality developers.
- Participated in exhibitions for reality developers.
- Calling prospective customers and convincing them for site visits.
Education
PGDM - Accounting & Finance
Wellingkar Institute
01.2026
Bachelor's - accounting & finance
Dynansadhana College
Skills
- Team management
- Consistent deadline adherence
- Efficient time management
- Effective problem resolution
- Proficient in Microsoft PowerPoint
- Data analysis
- Flexible and adaptable
- Dependable and responsible
Certification
- Google Project Management, Google Coursera
- Introduction to AI Tool Workshop, Be10x
Languages
English
Hindi
Timeline
Quality & Policy Expert
Accenture
02.2018 - Current
Business Development Associate
Dixit Infotech Private Ltd
01.2017 - 07.2017
Tele-caller
Realty Organizations
01.2015 - 01.2017
Bachelor's - accounting & finance
Dynansadhana College
PGDM - Accounting & Finance
Wellingkar Institute