Summary
Overview
Work History
Education
Skills
Timeline
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Ankita Shah

Ghaziabad

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Snr. Associate

Amazon Development Centre India
03.2022


  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed customer relations through communication and helpful interactions.
  • Salary & Leave Calculation
  • · Exit Formalities and Full & Final Settlement
  • · Employment Verification Letter & Background Verification
  • · Statutory Bonus & Reimbursement Procedure
  • Timecard, Leave Management & Wage Report

Supervisor

The Oberoi Contact Centre
05.2017
  • 2020)
  • Handling region: Maharashtra & Karnataka
  • Get in touch with the agency and the owners to understand the depth of the business (inbound/ domestic clients, how many leads do they get on a weekly basis, why are they not working with us, client requests for 5 stars hotels or not)
  • Need to extract business from the Dormant (Dead Accounts) travel agencies
  • Achieve the weekly target
  • Generate daily performance report.

Hostess/Order Taker

Hyatt Regency
08.2009
  • (01/2012)
  • Explaining the guest about the buffet
  • Records of regular guests
  • Preparing the Buffet menu
  • Buffet setups main meals
  • Communicate with guests for the feedback of hotel & restaurant.

01.2011 - 01.2023
  • Salary & Leave Calculation
  • Exit Formalities and Full & Final Settlement
  • Employment Verification Letter & Background Verification
  • Statutory Bonus & Reimbursement Procedure
  • Timecard, Leave Management & Wage Report

Snr. Reservation associate - Reservation Auditor/Reconfirmation Team

The Oberoi Contact Centre
04.2013 - 01.2016
  • Daily arrival reports
  • Reconfirmation of arrivals
  • Audit reservations processed on call and Email, and give feedback to reservation associates
  • Take briefings and personal sessions for repeated feed backs
  • Daily Cancellation report
  • Maintain a weekly 5 up-sell target.

Hostess/Waitress

Radisson White Sand Resort
08.2008 - 02.2009
  • Handling Guest arrivals in Restaurant
  • Maintaining guest updates (preferences, dislikes, regularity)
  • Handling Billings
  • Maintaining Bar Book
  • Closing of Restaurant (billing, cash closing, Closing reports)
  • Assist in menu editing.

Education

MBA - Human Resources

Manav Bharti University
2012

Bachelor of Arts -

Open Global Nagaland University
2006

Skills

  • Aviation & Hospitality Management
  • Attention to Detail
  • Multiple Priorities Management
  • Documentation And Reporting
  • Effective Communication
  • Multitasking Abilities
  • Team Supervision

Timeline

Snr. Associate

Amazon Development Centre India
03.2022

Supervisor

The Oberoi Contact Centre
05.2017

Snr. Reservation associate - Reservation Auditor/Reconfirmation Team

The Oberoi Contact Centre
04.2013 - 01.2016

01.2011 - 01.2023

Hostess/Order Taker

Hyatt Regency
08.2009

Hostess/Waitress

Radisson White Sand Resort
08.2008 - 02.2009

MBA - Human Resources

Manav Bharti University

Bachelor of Arts -

Open Global Nagaland University
Ankita Shah