Ankita Shah
Ghaziabad
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Snr. Associate
Amazon Development Centre India
03.2022
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed customer relations through communication and helpful interactions.
- Salary & Leave Calculation
- · Exit Formalities and Full & Final Settlement
- · Employment Verification Letter & Background Verification
- · Statutory Bonus & Reimbursement Procedure
- Timecard, Leave Management & Wage Report
Supervisor
The Oberoi Contact Centre
05.2017
- 2020)
- Handling region: Maharashtra & Karnataka
- Get in touch with the agency and the owners to understand the depth of the business (inbound/ domestic clients, how many leads do they get on a weekly basis, why are they not working with us, client requests for 5 stars hotels or not)
- Need to extract business from the Dormant (Dead Accounts) travel agencies
- Achieve the weekly target
- Generate daily performance report.
Hostess/Order Taker
Hyatt Regency
08.2009
- (01/2012)
- Explaining the guest about the buffet
- Records of regular guests
- Preparing the Buffet menu
- Buffet setups main meals
- Communicate with guests for the feedback of hotel & restaurant.
01.2011 - 01.2023
- Salary & Leave Calculation
- Exit Formalities and Full & Final Settlement
- Employment Verification Letter & Background Verification
- Statutory Bonus & Reimbursement Procedure
- Timecard, Leave Management & Wage Report
Snr. Reservation associate - Reservation Auditor/Reconfirmation Team
The Oberoi Contact Centre
04.2013 - 01.2016
- Daily arrival reports
- Reconfirmation of arrivals
- Audit reservations processed on call and Email, and give feedback to reservation associates
- Take briefings and personal sessions for repeated feed backs
- Daily Cancellation report
- Maintain a weekly 5 up-sell target.
Hostess/Waitress
Radisson White Sand Resort
08.2008 - 02.2009
- Handling Guest arrivals in Restaurant
- Maintaining guest updates (preferences, dislikes, regularity)
- Handling Billings
- Maintaining Bar Book
- Closing of Restaurant (billing, cash closing, Closing reports)
- Assist in menu editing.
Education
MBA - Human Resources
Manav Bharti University
2012
Bachelor of Arts -
Open Global Nagaland University
2006
Skills
- Aviation & Hospitality Management
- Attention to Detail
- Multiple Priorities Management
- Documentation And Reporting
- Effective Communication
- Multitasking Abilities
- Team Supervision
Timeline
Snr. Associate
Amazon Development Centre India
03.2022
Supervisor
The Oberoi Contact Centre
05.2017
Snr. Reservation associate - Reservation Auditor/Reconfirmation Team
The Oberoi Contact Centre
04.2013 - 01.2016
01.2011 - 01.2023
Hostess/Order Taker
Hyatt Regency
08.2009
Hostess/Waitress
Radisson White Sand Resort
08.2008 - 02.2009
MBA - Human Resources
Manav Bharti University
Bachelor of Arts -
Open Global Nagaland University