Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Snr. Associate
Amazon Development Centre India
03.2022
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Listened to customer needs and desires to identify and recommend optimal products.
Managed customer relations through communication and helpful interactions.
Salary & Leave Calculation
· Exit Formalities and Full & Final Settlement
· Employment Verification Letter & Background Verification
· Statutory Bonus & Reimbursement Procedure
Timecard, Leave Management & Wage Report
Supervisor
The Oberoi Contact Centre
05.2017
2020)
Handling region: Maharashtra & Karnataka
Get in touch with the agency and the owners to understand the depth of the business (inbound/ domestic clients, how many leads do they get on a weekly basis, why are they not working with us, client requests for 5 stars hotels or not)
Need to extract business from the Dormant (Dead Accounts) travel agencies
Achieve the weekly target
Generate daily performance report.
Hostess/Order Taker
Hyatt Regency
08.2009
(01/2012)
Explaining the guest about the buffet
Records of regular guests
Preparing the Buffet menu
Buffet setups main meals
Communicate with guests for the feedback of hotel & restaurant.
01.2011 - 01.2023
Salary & Leave Calculation
Exit Formalities and Full & Final Settlement
Employment Verification Letter & Background Verification
Statutory Bonus & Reimbursement Procedure
Timecard, Leave Management & Wage Report
Snr. Reservation associate - Reservation Auditor/Reconfirmation Team
The Oberoi Contact Centre
04.2013 - 01.2016
Daily arrival reports
Reconfirmation of arrivals
Audit reservations processed on call and Email, and give feedback to reservation associates
Take briefings and personal sessions for repeated feed backs
Customer Service Executive at Amazon Development Centre India Private LimitedCustomer Service Executive at Amazon Development Centre India Private Limited
Senior Manager- Account Management at Amazon Development Centre India Pvt. Ltd.Senior Manager- Account Management at Amazon Development Centre India Pvt. Ltd.