Vinay Bajpayee

• As a team manager, I encouraged a culture of "Make it Better" and continuous improvement, empowering staff with the right skills and tools.
• Responsible for Order Processing & Customer Service Management; keeping records of customer’s orders
• Working capital management- Inventory Management, Payment Terms, Vendor financing and Bill discounting
• To review and work on daily, weekly and monthly activity/MIS reports and suggest appropriate improvements
• Managing projects and participating in project budget planning and development; analyzing the accuracy of all data and information used or generated by the project

Significant Accomplishments:

• Successfully Implementation of ERP system : Reduction in project cost by INR 5 Million with real time progress status
• Played a major role in setting up the new C&F Partner and warehousing with a cost savings of INR 1cr per annum
• Completed execution of Ebooks billing and renewal lifecycle management

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Regular and periodic feedback sessions to share plus points and areas of improvement
• Identifying the process gap, trends and potential issues and working towards a resolution
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Facilitated training for associates through daily coaching and regular performance appraisals.

• Customer Service
• Handled the Top Level Complains Management Cell (TLCMC) and VIP segment customers in Bharti Airtel
• Interacted with customers by phone or e-mails
• Handled all customer related queries including billing, connection, compensations, refunds, call issues etc
• Handled escalations from Nodal desk & Appellate authority
• Handled escalations of CORE, NCH, DoT and TRAI