Manjit Sarmah
Bangalore
Summary
Extensive experience in end-to-end SAP Project Management, Service Delivery Management in SAP ECC 6.0 and S4 Hana 2021 On-premises with SAP Waterfall, SAP Activate and Agile Framework.
Successful accomplishment of 1-S4 Hana E2E Implementation, 1- S4 Hana Roll Out, 2 ECC Implementation, 3 ECC Roll Out with 4 Global AMS Support including present S4 Hana Global AMS managing 50+ resources.
Delivered few critical transformation projects from Onsite Customer location from UK with near to 2 years duration.
Driving KPIs, performance, tracking, stakeholder engagement & communication.
Engaged in Schneider Electric France Central Warehouse Rollout by leading a team of 70+ resources globally in various SAP Modules with budget worth $ 2 Million.
Veteran in Global Roll Out Template Design, leading Fit-Gap analysis workshop, analyzing functional needs, evaluating end-user requirements, custom designing solutions and troubleshooting problems in SAP Functional MM, WM, SD, FICO, VIM, MDG Integration areas.
Administered automation in P2P, SAP VIM, to optimize business process for customer reducing operational cost by 20% with innovative ideas via RPA automation.
Reporting & engaging with client for weekly, monthly & quarterly for status & planning.
Skilled in Agile & Scrum work environment – daily scrum, sprint planning, review, and retrospective meetings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SAP S4 Hana Service Delivery Manager
ATOS-SYNTEL (Renamed as Eviden- An ATOS Business)
07.2022 - Current
Manage end-to-end SAP S/4HANA service delivery for an French Client ensuring SLAs are met
- Serve as the main contact for stakeholders, ensuring clear communication and expectations
- Oversee timely resolution of incidents and problems within the SAP environment
- Track system performance, addressing inefficiencies to optimize reliability
- Lead a 50+ members team and coordinate SAP specialists across various streams leads and support teams for seamless service delivery
- Implement ITIL practices for ongoing service quality and process improvements
- Manage relationships with vendors to ensure service quality and issue resolution
- Ensure services adhere to regulatory and security standards
- Maintain strong client relationships, providing regular updates on service health
- Present KPIs and service performance metrics to senior management
- Identify opportunities to offer other product or service offerings
- Manage the entire account P& L to present to the Sr
- Financial controller on monthly basis
- Improved Customer Satisfaction (CSAT)- Rating to 7.5 from 4.4 in two years by implementing ITIL process guidelines in Incident handling process in the client tool with a robust communication protocol and solving few long pending perennial SAP issues in SAP MDG and SAP P2P VIM areas
Lead Consultant (Functional Project Manager)
Infosys Ltd
07.2021 - 07.2022
- Lead end-to-end SAP S/4 HANA implementation for Turkey and Roll Out for Croatia in SAP S4 Hana 1909 on-premise mode ensuring project timelines, budgets, and objectives are met
- Involved in leading Fit to standard workshop in SAP P2P, SAP VIM, SAP O2C Streams, demonstrated standardize solutions and capturing RICEFW in Focus Build as Epic and User Stories
- Collaborate with key stakeholders to gather requirements, manage expectations, and provide regular project updates
- Oversee cross-functional teams of consultants, developers, and business analysts to deliver project milestones
- Identify and mitigate project risks, resolving issues proactively to ensure smooth project execution
- Manage project budgets and allocate resources effectively to meet business goals and project deadlines
- Reduced the RICEFW to 5% leveraging SAP S4 Hana Activate best practices in 1909 showcasing demo in FIT to Standard Workshop
SAP Consulting Manager
Wipro Ltd
09.2012 - 06.2021
- Anchored global SAP rollouts for major clients like Philips Lighting and Schneider Electric with 20% optimization of process flow in P2P and O2C Stream.
- Managed 2 complex SAP Rollout Projects for clients in the UK, including , GSK, and Interserve with AMS support for Xerox.
- Achieved significant cost savings for clients through the identification of inefficiencies within their organizations and the implementation of targeted solutions.
Assistant Consultant (Module Lead)
Tata Consultancy Services (TCS)
07.2010 - 09.2012
- Spearheaded end-to-end SAP implementations for SPOTLESS and WBSETCL, focusing specifically on MM and WM modules; achieved streamlined process workflows that enhanced operational efficiency by 30% within three months of deployment
Sr. Associate Consultant (Module Lead)
Infosys Technologies Ltd
03.2008 - 06.2010
- Led global SAP implementations for major clients like Daimler and Procter & Gamble, managing large-scale projects, optimizing business processes, and driving significant operational improvements by 20%.
Education
Bachelor of Engineering - Mechanical Engineering
Jorhat Engineering College
Jorhat, Assam10.1997
Skills
- SAP S4 Hana Service Delivery Management
- SAP Project Management
- SAP Activate Project Management
- SAP Material Management
- SAP Warehouse Management
- SAP MM-FI, MM-SD , MM-WM , MM-QM Integration
- Customer Engagement
- Client Relationship Management
- Mentoring and training
- Incident Management
- Client Needs Assessments
- Solutions Development
Accomplishments
- Supervised team of 50 staff members.
- Achieved 20% cost saving efficiency by completing automation in SAP VIM, SAP P2P with accuracy and efficiency.
- Achieved Customer CSAT Ratings improvement by 80% by introducing ITIL process guidelines for Incident Resolution tasks with proper resolution template and structural fix by Problem Management.
Personal Information
- Date of Birth: 03/28/75
- Gender: Male
- Nationality: Indian
Certification
- Project Management Professional (PMP)
- PMI Agile Certified Practitioner (PMI-ACP)
- SAP Certified Associate - SAP Activate Project Manager
- SAP S4 Hana Sourcing & Procurement-Upskilling for ERP Experts (1809)
Jobskills
- Extensive experience in end-to-end SAP Project Management, Service Delivery Management in SAP ECC 6.0 and S4 Hana 2021 On-premises with SAP Waterfall, SAP Activate and Agile Framework.
- Successful accomplishment of 1-S4 Hana E2E Implementation, 1- S4 Hana Roll Out, 2 ECC Implementation, 3 ECC Roll Out with 4 Global AMS Support including present S4 Hana Global AMS managing 50+ resources.
- Delivered few critical transformation projects from Onsite Customer location from UK with near to 2 years duration.
- Driving KPIs, performance, tracking, stakeholder engagement & communication.
- Engaged in Schneider Electric France Central Warehouse Rollout by leading a team of 70+ resources globally in various SAP Modules with budget worth $ 2 Million.
- Veteran in Global Roll Out Template Design, leading Fit-Gap analysis workshop, analyzing functional needs, evaluating end-user requirements, custom designing solutions and troubleshooting problems in SAP Functional MM, WM, SD, FICO, VIM, MDG Integration areas.
- Administered automation in P2P, SAP VIM, to optimize business process for customer reducing operational cost by 20% with innovative ideas via RPA automation.
- Reporting & engaging with client for weekly, monthly & quarterly for status & planning.
- Skilled in Agile & Scrum work environment - daily scrum, sprint planning, review, and retrospective meetings.
Timeline
SAP S4 Hana Service Delivery Manager
ATOS-SYNTEL (Renamed as Eviden- An ATOS Business)
07.2022 - Current
Lead Consultant (Functional Project Manager)
Infosys Ltd
07.2021 - 07.2022
SAP Consulting Manager
Wipro Ltd
09.2012 - 06.2021
Assistant Consultant (Module Lead)
Tata Consultancy Services (TCS)
07.2010 - 09.2012
Sr. Associate Consultant (Module Lead)
Infosys Technologies Ltd
03.2008 - 06.2010
- Project Management Professional (PMP)
- PMI Agile Certified Practitioner (PMI-ACP)
- SAP Certified Associate - SAP Activate Project Manager
- SAP S4 Hana Sourcing & Procurement-Upskilling for ERP Experts (1809)
Bachelor of Engineering - Mechanical Engineering
Jorhat Engineering College
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