MERAJ UNNISA

• Collaborated with internal teams to formulate strategies for enhancing customer engagement levels.
• Maintained accurate records of client interactions within company CRM system.
• Prepared and delivered detailed policy proposals and quotes to potential clients.
• Provided guidance about different types of insurance products available.
• Promote insurance products to bank customers.
• Identify and approach potential customers to discuss their insurance needs.
• Build strong relationships with bank staff and customers in identifying potential leads and closing insurance deals.
• Stay updated with the latest insurance products, industry trends, and regulatory guidelines.

• Worked as a Quality Analyst with experience in Manual Testing across multiple domain projects.
• Involved in requirement analysis and understanding business needs. Designed, wrote, and executed detailed test cases and test scenarios.
• Performed functional testing, integration testing, system testing, smoke testing, regression testing, and adhoc testing.
• Identified, reported, and tracked defects using defect management tools.
• Coordinated with developers to resolve issues and ensure product quality.
• Participated in daily stand-up meetings and followed Agile methodology.
• Conducted retesting and regression testing after defect fixes.
• Handled customer escalations and supported production issues.
• Reviewed junior team members’ test cases and guided them to meet project deadlines.

AMVO E-Commerce Domain
Worked on an E-commerce web application that enables users to browse products, add items to the cart, place orders, and make secure online payments. Implemented and validated core functionalities such as user authentication, product catalog management, shopping cart, checkout process, order management, and order tracking. This project included modules such as BUYER, SELLER and ADMIN.

ZYLORO Health Care Domain
Worked on a healthcare management application designed to streamline patient, doctor, and appointment management processes. The system enables patient registration, appointment scheduling, electronic medical records (EMR) management, billing, and report generation