ANJANA DEVI BALIJA

Performed comprehensive functional and non-functional testing on a dynamic e-commerce web application designed for online product browsing, purchasing, and order tracking.

• Conducted API testing using Postman to validate backend services and responses.
• Validated cross-browser compatibility and responsiveness using Chrome, Firefox, Edge, and Safari.
• Participated in daily stand-ups, sprint planning, and retrospectives as part of an Agile QA team.
• Mentored junior software engineers, boosting team productivity by 25% within six months.

• Led a departmental initiative to improve the delivery, tracking, and communication of diagnostic test results across outpatient services, ensuring HIPAA compliance and enhancing patient satisfaction.
• Directed process improvements for handling and delivering COVID-19, blood work, and imaging test results to patients and physicians.
• Standardised result communication workflows, including automated notifications, printed reports, and secure portal access.
• Provided training and support to clinical and front-desk staff on new result documentation protocols.
• Conducted weekly progress reviews with department heads and reported key performance metrics.

• Analyzing publisher's query & describing the issue clearly by using troubleshooting

methods needed for quick remediation by using Google Publisher Tools.

• Responding to support requests from end users and patiently walked individuals

through basic troubleshooting tasks.

• Increased customer satisfaction by resolving DoubleClick For Publishers &

DoubleClick Ad Exchange issues. Supporting and aligning efforts to meet business

and customer needs. Increased CSAT by 10% every quarter.

• Highlighting the specific aspects of client's products and services with Structured Snippets Extensions. These ad extensions provide context on the nature and variety of the products and services before visitors click through the site.

• Leveraged automation tools and techniques to manage data, optimize workflow

and increase efficiency.

• Local Data Hi-Touch Operations : Calling US businesses to check, verify & update the information. Performed day-to-day quality checks.

• Working on major rejections, denials on the provider's claim and constantly watch

out for payments and EOBs from major carriers, pay-to-address, provider numbers.

• Interpreting client's needs and introducing services to fit specific requirements.

• Keeping detailed records of project progress, discrepancies and other payment

denials. Managed over 100 claims per day.