Bhagirathi N
Chennai
Summary
- Seeking Management Role in Process Management, Operations Management etc. in HP Supply chain Operations
- Dynamic and results-oriented professional with over 16 years of excellence in Product and Service Supply Chain within HP Supply Chain Operations.
- Skilled in managing multiple operational transitions within HP while upholding service standards to achieve business excellence.
- Possesses a proactive mindset, adept at both conventional and innovative thinking, with a strong emphasis on executing organizational strategy and priorities.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Partner Payment Management
HP Service Supply Chain
01.2020 - Current
- Quickly comprehended Service Supply Chain business models and proactively expanded skills and knowledge in this domain
- Mastered EMEA E2E Payment reconciliation, approval processes, PO management, and tools maintenance, taking full ownership of the recon domain in a short span of time
- Achieved 100% on-time payments to all vendors in EMEA, demonstrating a 'Will to Win' attitude and maintaining this standard throughout the year
- Resolved significant invoice issues for partner FLX, redesigned processes to prevent future blocks, and collaborated with regional teams and partners
- Partnered with regional stakeholders on new initiatives and programs, including Partner Eco Model Changes and the EMEA Right to Repair Program
- WW Recon Tool Lead (EMEA & AMS) - Among the 36 Recon types overseen by OEH across all regions, I individually contributed to 21 types associated with AMS and EMEA, managing 4 partners in AMS with 3 recon types each and 3 partners in EMEA with a total of 11 business types
- My responsibilities on the WW Recon Tool included explaining legacy reconciliation processes for partner vendors across various business and transaction types in both regions
- This involved comprehending new data fields in S4, defining a Global Business Template for use across 3 regions, preparing and signing off Business Requirement Documents (BRDs), conducting discussions with the Development Team to clarify reconciliation logic, generating and supplying sample data for testing, formulating scenarios and test cases, participating in UATs, verifying test results, finalizing transaction types, and migrating historical data into the production environment
- Played a key role in designing Transaction Fees Payment reconciliation processes for all OSS Partners of the PC business in the S4 environment, collaborating with BAMS and stakeholders across AMS and EMEA regions
- Contributed to the EMEA WNRC process design in S4, providing inputs in challenging environments and ensuring clear RACI
- Maintained status as the SME for all EMEA SSC Business models, serving as the primary contact for resolving payment-related concerns among EMEA partners and acting as a backup for EMEA stakeholders, including BAMs, in their absence
- Collaborated with the Simplify Team for iGSO equivalent reports in S4 to ensure the continuation of the Express Point process in AMS recon without disruption
- Ensured business continuity by maintaining backups for all activities, keeping all working files, trackers, deliverables, and other files in SharePoint, and defining a periodic tracking method
- Developed the new EMEA Sell Back Defective Process, collaborating closely with Simplify and Theater teams to define the process and establish clear RACI for all billing types, including TF, WNRC (LCD & Non-LCD), and Material
- Participated in EMEA FLX GT on the New Defective Sell Back Process, testing for all billing reason types
- Managed the Recon phase of the Renew Business transition into OEH, covering streams such as PO Management, Invoice Reconciliation, Inventory Reconciliation, Cost Analysis and Reporting, and MS License Deregistration
- Supported publishing bi-weekly knowledge newsletter LINK
- Supported Employee Engagement Events in planning Team Building games where all team able to strategize and interact
- As VIA Lead of OEH Conducted HearU Session for Chennai OEH and representing Chennai OEH in SPM OEH VIA meetings
- VIA Champion for SCOAH OEH – FY25
- Rewards:
- “K” (Exceeding the Expectation) Rated for the year 2010 & 2011 & EE for 2012, 2013 and 2014, 2017, 2018
- Received the Extra miler award for Q2 2012, Q1 2013, and Customer Champion for Q2 2013
- Received Runner up for TCE Award among the India Sales Region in Dec ‘2011
- Rewarded as best performer for the Quarter and received cash award
- Received the Top performer award for 8 months
- Received multiple accolades and appreciation from the country Front ends for excellent turn around and the Proactive attitude
- Recognized Quarterly and Monthly Performance Awards multiple times
Team Lead - Pricing & OM
HP Product Supply Chain
01.2008 - 01.2020
- Handled a team of 25 members
- Lead daily CAPA sessions, ensured weekly analysis and closure of action items, and tracked/report escalations with RCA and corrective/preventive actions
- Ensure optimal utilization of resources - assessed team members' expertise and assigned additional responsibilities based on their strengths
- Facilitated process training for new hires to support their learning and development for new hires
- Ensure the team consistently achieves accuracy and meets SLA metrics during processing
- Shift management and other general business process management
- Supported the process as a Super user and working towards continuous process improvement
- Handled customer escalation and acting as first level escalation point
- Process Management (Pricing & Order Management): Handling functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Implementing workflows to facilitate structured support in all areas and issues
- Overseeing process improvement initiatives through system changes, process re alignment/ redefining & efficiency management
- Sending reports to the top management and maintaining the agreed SLA & thereby focusing on maximizing customer experience while optimizing costs
- Customer Relationship Management: Managing customer service operations to deliver quality services, handling calls, and resolving issues with minimal TAT
- Liaising with customers and partners, coordinating with the supply chain and logistics teams, and overseeing the end-to-end flow
- Configuration & Special Pricing: Configuration and Pricing are upstream processes in order management, where Configuration integrates products based on customer requirements to inform Pricing, which involves providing specially designated discounts through customer interactions
- Order Fulfillment: Working as Customer Support Manager (CSM) which involves interacting with partners and understanding their requirements and arranging for delivery of products on the required date by coordinating with logistics and supply chain
- Publishing Revenue Generations Reports to internal stakeholders
- Major Accomplishments:
- Transitions - Successfully migrated Pricing process from Australia & New Zealand (offshore transition) and migrated Order Fulfillment process from Manila (offshore transition)
- Implemented two projects Q30 –Where the output is provided in 30 minutes while the TAT is 1 hr
- For those requests which helped to reduce the TAT
- Quote prioritization based on Resource strength - Requests where prioritized and assigned on queue based on the versatility of the team members who can handle complex requests which also helped in reduction of TAT
- Strengths: Excellent communication skills, Process expert in India special pricing & SPAC Special pricing, Good knowledge on the overall End to End process of Quote to cash, Good relation and excellent Interpersonal skill with the customers, Handling critical situations like escalations, high volume days and particularly handled BCP situations, Good relationship with the team members, Eager to learn new process, related to Business and Quick adaptability
- Tools: Has a good hands-on exposure in tools SAP, Eclipse, Watson
Education
Master of Science - Information Technology
Bharathidasan University
India 04.2001 - 04.2003
Bachelor of Science - Computer Science
Bharathidasan University
India 04.2001 - 04.2001
Skills
- Stakeholder engagement
- Operations management
- Performance analysis
- Data analysis
- Workflow optimization
- Execution Focus
- Proficient in SAP S4
- Proficient in MS Excel, MS Access, Ms Power Point
Certification
Six Sigma Green Belt Certified with savings of US$ 94K.
Timeline
Partner Payment Management
HP Service Supply Chain
01.2020 - Current
Team Lead - Pricing & OM
HP Product Supply Chain
01.2008 - 01.2020
Master of Science - Information Technology
Bharathidasan University
04.2001 - 04.2003
Bachelor of Science - Computer Science
Bharathidasan University
04.2001 - 04.2001
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