Phython, C , C, windows networking
RAVI MOHAN JANA
Senior Product Consultant
Thanjavur, TAMIL NADU
Summary
Currently associated as a senior consultant for a homegrown fintech product company having their business operations into money remittance, wallet and ticketing solutions. Successfully launched Fraud scoring solution for a leading Australian fintech company. Also worked with Fintech product development company, an expert in Agile methodology of SDLC, GTM,Marketing, Deployment, installation and handled customer support
Overview
22
22
years of professional experience
27
27
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Quality Engineer
LENOR ASIA CORPORATION LIMITED
- I spearheaded multiple global projects, implementing Quality Systems and Process, across several factories across South East Asian Regions
- Accredited and certified by South American Counterparts
- Remained responsible for assuring the quality and compliance of products and quality systems; through the development, implementation and monitoring of appropriate processes, tools, metrics and goals
- Led as the process owner multiple Internal Audit Systems, Supplier Quality and Quality Systems Training
- Programs
- SIGNIFICANT CONTRIBUTIONS
- Trained a team of 8 people in various basic IEC standards of electrical safety testing procedures
- Remained as the technological consultant for various business units across China, extending his leadership and innovative ideas for product development
- His schematic solutions have been implemented across luminaries, lighters and other house hold appliances for leading customers in Argentina
- Spearheaded onsite factory inspections, utilizing his vast experience in manufacturing and quality processes involved during production
- Brought in a significant impact in increasing CSAT Scores though continuous change management and refined policies to meet client needs
- Developed and implemented ISO 17025 Quality procedures across factories
- Facilitated multiple trainings across the scope of testing and diagnostics methodologies for various consumer home appliances
- Successfully carried out various critical onsite factory quality and product inspection in different Asian production countries.
LUCAS INDIA SERVICE LTD
- I held the total ownership of Service Engineering across 8 branches in the Western and Southern Indian regions
- My critical focus areas revolved around maintaining and sustaining quality standards across the business units within the scope of service, and deliveries
- I created a significant rise in quality standards of the engineers by facilitating training sessions to understand new product failure and to provide with preventive measure steps to improve customer service resulting in a CSAT score increase
- Vendor management and Dealer
- Network Development also, fell under my direct purview
- SIGNIFICANT CONTRIBUTIONS
- Improved the reporting performance of Branches to attain a warranty settlement rate of 98 % in 24 hrs and 99 % in 48 hrs
- Increased renewal services by 78% by extending excellent customer support
- Increased dealer network and vendors by 20%
- Played a critical part in introducing various fast moving auto ancillary products and also the tools and testers
- Brought in strategically framed modernization standards across workshops and spearheaded implementing the process in units across Chennai
- Played a key role in various Market surveys to identify and generate new business prospects
- OMS MOTORS
- My career started within OMS Motors, learnt the Interacted with the customers to promote revenue through sales and service
- I gained practical knowledge in Functions, Fault Diagnosis and servicing Automobile engines skills.
Head Product
Smoad networks Pvt ltd
04.2019
- Experienced product manager with expertise in telecommunications, digital signage, IoT applications and robotic arms
- Currently involved in the conceptualization, design and manufacturing of an SD-WAN solution
- Involved in defining the product roadmap in alignment with the vision of the organization and the market needs
- Conducted market research and defined use cases for the SD-WAN solution
- Competitor analysis, pricing models, partnerships and coordination with various stakeholders are my key strengths
- Closely working with marketing, communication and PR teams towards rolling out marketing strategies for various products
- Was involved in a ground-up digital signage offering and helped in managing the development, marketing, deployment across verticals and provisioning using cloud servers
- Designed and developed a miniature robotic arm called MIDAS, successfully tested and deployed at multiple labs of a payment certification organization
- Designed and developed a Device2Cloud solution, where automation and management of devices at different locations from the cloud can be performed
- Was also involved in developing the mobile applications to control and manage
- Organized and conducted customer connect programs on various offerings to understand the market needs and requirements
- Coordinate with marketing, sales, design, development, testing, support and business analysis wings
- CURENT PRODUCT INNOVATION
- Played a critical part in designing and development of a miniature robotic machine called as MIDAS by working closely with the card payment testing and certification company from the process of requirement gathering , development and until the successful implementation
- Designed & developed a Mobile Application and Device running into the stretch of cloud platform to monitor various stages of Swimming pool operations, running with a PLC
- The application is designed to alert mobile users about change in operations and providing access to control and diagnose the plant from remote location
- CURRENT INITIATIVES
- Demonstrated success in launching products that have exceeded business objectives
- Demonstrated ability to work with cross-functional teams towards achieving stated and unstated objectives of the organization
- Helped deploy more than 100 devices for one of the use cases of the
- SD-WAN solution within a quarter
- Helped in the successful acquisition of the digital signage offering by a large player from Malaysia
- Reduced the time taken for certification from 60 hours to 2 hours using the robotic arm for all the labs where we deployed
42 MEDIA PVT. LTD QRUIZE, TECHNOLOGIES PVT. LTD
01.2018
- Build and evangelize short-term and long-term product vision in close partnership with the 2002:
- CTO, Engineering and design peers
- B.E
- Mechanical Engineering -
- Drive actionable requirements and ship products which delight our customers using our agile Bharathidasan University - Trichy development process 77%- First class with Distinction
- Work closely with customers to deeply understand their needs and anticipate market, MTech - Master of software systems , BITS, Pilani (WILP Ongoing)
- Developments
- Provide vision to see around corners and inspire innovation across the product organization
- TECHNICAL SKILLS
- Use analytics tools to make smarter, more data-informed product and project decisions
- Benchmark the industry when it comes to the competitive environment and best practices
- Windows10, MS Office Suite
- Ensures product market share objectives by partnering with product marketing, sales, and
- PCB Design & Development,partner organizations to develop go to market strategies
- IoT Sensors And Protocols
- Inspire, motivate, develop and lead a team of top performing product managers building
- ISO 9001 | 17025 Systems,unique, market-leading, world-class products that make a difference for our customers
- Procedures & Implementation
- Oversee Direct-to-Consumer products, Member of the leadership team responsible for
- Languages: C, C++, Python developing and evangelizing the overall vision for the company’s consumer product and services roadmap
- Manage product marketing team responsible and remain as the primary spokesperson with related stakeholders
- Responsible for vendor management, business development, solutions design and reseller/integrator engagement and enablement strategies
- Drive product launches and continuous engagement to keep the drumbeat and awareness of our product vision and releases, defining and leading the market
- Promote the Product Management culture so every team member religiously thinking about customer success
- Work directly with direct reports to drive product development from conceptualization through launch - creating actionable plans, work streams, tactics and deliver on those in support of business KPI’s with measurable and predictable outcomes
- Leverage data/analytics to make tactical and strategic product decisions
- Stay on the leading edge of the market and trends as they relate to businesses interests
- Formulates complex business plans, analyses the current competitive landscape, focuses on ROI, and can pitch plans to the executives in the company.
Senior Product Manger
Quad42 Media Pvt. Ltd, Qruize Technologies Pvt. Ltd
01.2015 - 03.2019
Safety and Quality Engineer
Lenor Asia corporation limited
Guangzhou, China
09.2005 - 12.2014
Service Engineer
Lucas Indian Service Ltd
Chennai, India
03.2003 - 08.2005
Management Trainee
OMS Motors, Maruti Suzuki Ltd
Chennai, India
06.2002 - 02.2003
Education
Bachelor of Engineering - Mechanical Engineering
Bharathidasan University
Tamil Nadu, India 06.1998 - 06.2022
Master of Science - Information Technology
Birla Institute of Technology
Pilani, India 07.2019 - Current
Skills
Communication
Leadership
Teamwork
Delegating
Supervising
Customer service
Organisational skills
Professionalism
Diplomacy
Software
Certification
Certified Design thinker
Interests
Playing sports,music,Driving and exploring new places
Timeline
Master of Science - Information Technology
Birla Institute of Technology
07.2019 - Current
Head Product
Smoad networks Pvt ltd
04.2019
Certified Design thinker
05-2018
42 MEDIA PVT. LTD QRUIZE, TECHNOLOGIES PVT. LTD
01.2018
Senior Product Manger
Quad42 Media Pvt. Ltd, Qruize Technologies Pvt. Ltd
01.2015 - 03.2019
Safety and Quality Engineer
Lenor Asia corporation limited
09.2005 - 12.2014
Service Engineer
Lucas Indian Service Ltd
03.2003 - 08.2005
Management Trainee
OMS Motors, Maruti Suzuki Ltd
06.2002 - 02.2003
Bachelor of Engineering - Mechanical Engineering
Bharathidasan University
06.1998 - 06.2022
Quality Engineer
LENOR ASIA CORPORATION LIMITED
LUCAS INDIA SERVICE LTD