Summary
Overview
Work History
Education
Skills
PLACEMENT EXPERIENCE
Timeline
Generic

SATWIK ALDAS

Rowville

Summary

Passionate and motivated early childhood education student currently completing a Graduate Diploma in Early Childhood Education and Care at Southern Cross University, with hands-on placement experience at Rising Stars Early Learning Academy in Traralgon. Coming from a family of lifelong educators — my father and sister are both university professors (in India and the USA), and my mother is a secondary school teacher — I have grown up surrounded by a deep appreciation for education and child development. This strong foundation has inspired my goal to build a meaningful career in early childhood education. With a professional background as a Business Experience Coordinator, I bring strong organisational, communication, and leadership skills that support effective teamwork and high-quality learning environments. I am eager to contribute to the Rising Stars team, fostering curiosity, confidence, and positive learning experiences for every child.

Overview

5
5
years of professional experience

Work History

Business Experience Coordinator

St John Ambulance Victoria
03.2024 - Current
  • Lead training and onboarding of new staff, providing hands-on system training and mentoring.
  • Conduct weekly one-on-one meetings to review performance, KPIs, and provide ongoing coaching.
  • Deliver on-site training for field staff on first aid kit servicing and compliance standards.
  • Manage first aid kit servicing bookings for workplaces ensuring first aid compliance.
  • Use SAP Business One and Salesforce to manage customer records and service transactions.
  • Deliver frontline service across inbound calls, emails, and Salesforce case management.
  • Book first aid training, process orders, and issue refunds or credits per procedures.
  • Support team performance and demonstrate consistent KPI and customer satisfaction achievement.

Faults Specialist NBN/Opticomm Contact Center

Telstra
11.2020 - 03.2024
  • Delivered remote setup and troubleshooting for NBN technologies (FTTP, FTTN, FTTC, HFC, Fixed Wireless).
  • Supported enterprise, government, and small business clients as first point of contact for network issues.
  • Configured routers, switches, VLANs, DNS, DHCP, WAN/LAN, and SD-WAN systems.
  • Managed firewall configurations and firmware updates across major vendors.
  • Ensured secure connectivity and routing for MPLS and BGP networks.
  • Monitored performance using Nagstamon, Wireshark, and Grafana.
  • Collaborated with NBN engineers and internal teams to resolve faults.
  • Documented network upgrades and maintenance for reliability.
  • Achieved high customer satisfaction through technical excellence.

Education

Graduate Diploma - Early Childhood Education and Care

Southern Cross University
QLD
12.2025

Masters - Business and Project Management

Asia Pacific International College
Melbourne, VIC
08.2020

Bachelor of Technology - Mechanical Engineering

MVSR Engineering College
Hyderabad, India
05.2017

Board of Intermediate Education, 12th Class - undefined

Sri Gayatri Junior College
Hyderabad, India
04.2013

Board of Secondary Education, 10th Class - undefined

Sri Chaitanya Techno School
Hyderabad, India
04.2011

Skills

  • Communication & Interpersonal Skills
  • Organisation & Time Management
  • EYLF & NQS Understanding
  • SAP Business One & Salesforce Proficiency
  • Staff Training & Mentoring
  • Observation & Documentation Skills
  • Team Collaboration & Leadership
  • Child Engagement & Supervision
  • Problem Solving & Initiative
  • Customer and Business Support Experience

PLACEMENT EXPERIENCE

  • Student Placement – Rising Stars Early Learning Academy, Traralgon
  • Currently completing supervised placement as part of Graduate Diploma in Early Childhood Education and Care.
  • Supporting educators with learning experiences, observations, and child engagement activities.
  • Implementing EYLF and NQS frameworks in daily routines.
  • Building positive relationships with children, families, and educators.
  • Developing documentation, reflections, and learning experience plans under mentor guidance.

Timeline

Business Experience Coordinator

St John Ambulance Victoria
03.2024 - Current

Faults Specialist NBN/Opticomm Contact Center

Telstra
11.2020 - 03.2024

Masters - Business and Project Management

Asia Pacific International College

Bachelor of Technology - Mechanical Engineering

MVSR Engineering College

Board of Intermediate Education, 12th Class - undefined

Sri Gayatri Junior College

Board of Secondary Education, 10th Class - undefined

Sri Chaitanya Techno School

Graduate Diploma - Early Childhood Education and Care

Southern Cross University
SATWIK ALDAS