Hi, I’m
NIKHIL SEWAK
Mumbai
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
years of professional experience
1
Certification
Work History
Willis Tower Watson
Associate
04.2015 - 10.2016
Job overview
- Wills Tower Watson and Team Placing & Billing ( WNA London ) Placing new business for existing and new clients
- Setting up new clients details on system Loading markets on system ( Eclipse ) Processing premium entries ( Original Premium, Additional & Return Premium , commission entries) Preparing Market reform contract which is being send to the client & Broker
- Preparing endorsements if there is any change in current contract
- Preparing Submission of values in excel which analyze risk to be covered in different locations
- Which is presented to the client at the time of placing business Running MI Reports Daily target reports on daily basis
- Running Macros Willplace report on weekly basis
- Running Unapproved endorsement report on weekly basis for London WNA team
- Coordinating with the UK counterparts on daily basis.
ICICI Prudential Life Insurance
Branch Manager
12.2010 - 09.2014
Job overview
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Maintained friendly and professional customer interactions
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently
- Rendering services as Location Co-ordinator and In-charge of administrative activities of the branch activities, new buisness process involving Login and Underwriting process and getting thr policies issued
- Performing the advisor recruitment formalities (Scrutinizing,training and licensing and code generation)
- Working in co-ordination with HO for issuance claims in given TAT,sales team,advisor,and so on
- Providing consultation,guidance and expert advice to Management and other department on technical, system,and process related topics
- Assessing the customer's portfolia and assisting them with financial and tax plannings
- Managing the customer centric operations and ensuring customer satisfaction by achieving delivery/service quality norms;identifying prospective clients and generating buisness from existing client,thereby achieving buisness targets
- Maintaning healthy buisness relations with clients,ensuring maximum CSAT by achieving delivery and quality norms
- Implementing competent buisness strategies to market a wide range of products;achieving pre-set sales and profit targets;defining financial parameters within which the various operation of the branch must be executed
- Identifying and networking with finiancially strong and reliable Agents/Advisor,resulting in deeper market penetration and improved market shares
- Monitoring operations for achieving increased growth and bottom-line profitability and intiatinh market development efforts;designing and streamlining processes to ensure smooth functioning of the business operations
- Harmonizing activities with the organizations macro level plans;aligning resources in line with the finalized branch targets of branches and performance estimates.
First Source Ltd
Customer Service Executive
11.2008 - 01.2010
Reliance Infocomm
Customer Service Executive
08.2007 - 10.2008
ICICI BANK ltd
Manager
10.2016 - Current
Job overview
- As a Team Lead handled a team of Demat operation
- Monitoring of 3 in 1 account opening in Bank and NSDL system
- AML screening for each accounts
- KYC checking of each accounts
- HUF, LLP and corporate account opening monitoring
- Co-ordination with DP tech team on tech issue cases for account activation
- Co-ordination with I-Sec broker on pending cases on a daily basis
- Responsibilities as a Team lead handles as team of CCA auditor
- NSDL monthly concurrent audit report to NSDL after discussion with CCA auditor and Product team of bank
- Monitoring of booklet dispatch to customer with the help of DP tech and courier vendor
- Monitoring of DDPI updation in demat account
- Monitoring of name change and signature in demat account
- Monitoring of group mapping and monthly statement for corporate customer
- Monitoring of physical request of account closure, modification in demat account received through courier by customer
- Monitoring of CML dispatched to customer
- Responsible for Monitoring of FCRM SR received from Branch
- Process review for existing product with process and product team of BANK
- Unit manager of RTGS/NEFT process
- RTGS and NEFT transactions processing(Inward/Outward)
- Monitoring of trasactions settlement between I-core and SFMS(RBI application)
- Co-ordination with technology and treasury team with respect to settlement issues
- Resposible for daily reconciliation of RTGS/NEFT accounts
- Continous process review and improvements
- Ongoing system developments in RTGS/NEFT inwards in montran application
- Automation in RTGS/NEFT outward processes through Robotics technique
- Automation of Credit card trasnaction recieved through NEFT
- Credit to Prepaid Cards transaction recieved through NEFT
- Process review for existing prodicts RTGS NEFT
- Expertise in Banking Operations, Currency chest operations
- Managing outward/inward cash,Remittance ,Regulatory reporting,coordinating with Branches and RBI,Suspense Account Monitoring,Adjudication of Mutilated Notes and handling Fake notes
- Handling support staff and Managing cash Processing Room
- Adjudication of discrepant notes
- Resonsible for daily outward/inward remittance to/from branches ,CRA,othe banks
- Resposible for soiled remittance to RBI
- Resposible for daliy reporting and Regulatory (RBI) reporting
- Monthly billing of vendor through SAP system
- Infra realted issue of branch with vendor, infra team of daily basis
Education
VMV College, Nagpur University
B.Com
12th
Skills
- Banking and Insurance Operations
- Operations Management
- Process Management
- Team Management
- System migration project
- Applications
- MS Office (Word, Excel & PowerPoint)
- Internet Applications
- Eclipse
- I-Core
- Dp Secure
- ICRM
- Life Asia
Accomplishments
- J.P morgar investment banking
- Accomplishments
- Conferred with excellence performance in (ICICI Prudential Ltd) for FY 2013-14
- Team Member of system migration project in NEFT/RTGS from i-connect to Montran
- Team Member of system migration project in demat operation from DP secure to Dp secure plus
Affiliations
VMV College, Nagpur Board
2002-04
10th
Board: Hindustan Vidyalay, Nagpur Board
Certifications
2024-08
Interests
Extracurricular Activities
, Completed Acting Workshop Certification (Level 1) from Anupam Kher Acting Associated with Shaimak Davar Dance Institute (Mansoon Masti Show)
Languages
Certification
Certified in J.P morgan investment banking
Certified in Lean Six Sigma yellow belt
Certified in Human Resources Management
Languages
Eng
Intermediate (B1)
Work Preference
Work Type
Full TimeWork Location
On-SiteTimeline
Manager
ICICI BANK ltd
10.2016 - Current
Associate
Willis Tower Watson
04.2015 - 10.2016
Branch Manager
ICICI Prudential Life Insurance
12.2010 - 09.2014
Customer Service Executive
First Source Ltd
11.2008 - 01.2010
Customer Service Executive
Reliance Infocomm
08.2007 - 10.2008
VMV College, Nagpur University
B.Com
12th
Similar Profiles
UJALA RAIUJALA RAI
Quality Analyst at Willis Tower WatsonQuality Analyst at Willis Tower Watson
RAJARSHI RAYRAJARSHI RAY
Technical Solution Architect(Associate Director) at Willis Tower WatsonTechnical Solution Architect(Associate Director) at Willis Tower Watson
Kawaljeet Singh AhujaKawaljeet Singh Ahuja
Pension Administrator at Willis Tower WatsonPension Administrator at Willis Tower Watson