Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Projects
Timeline
AdministrativeAssistant
Sheik Taaha Hussain V M

Sheik Taaha Hussain V M

Chennai

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

2
2
years of professional experience

Work History

Technical Support Engineer

Tech Mahindra
03.2024 - Current
  • Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
  • Offered software-related technical support through various communications channels.
  • Managed high levels of call flow and responded to technical support needs.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Documented faults and bugs for referral to development staff for use in updates.

Customer Service Associate

Sutherland Global Services
03.2023 - 11.2023
  • Troubleshooting and Problem Resolution
  • Product Feedback and Improvement
  • Provide clear and concise instructions to guide users through troubleshooting steps
  • Order Processing and Tracking
  • Customer Support, Issue Resolution, and Performance Metrics

Education

B.Tech - Computer Science and Engineering

Crescent University
Chennai
03-2023

X - Computer Science with Mathematics

Bhaktavatsalam Vidyashram CBSE
Chennai
03-2019

X -

Bhaktavatsalam Vidyashram CBSE
03-2016

Skills

  • Technical Support
  • Communication Skills
  • Customer Service Associate
  • Ticket management
  • HTML
  • CSS
  • JavaScript
  • LINUX
  • AWS
  • DevOps

Hobbies and Interests

  • Playing badminton regularly.
  • Exploring scenic routes through riding bike in weekends.
  • Watching movies and enjoying the experience.

Projects

Canteen Automation System (May 2022 - August 2022)


Excelled in overseeing the administrative tasks for creating a prototype of  a food reservation and automated payroll system for Crescent institute's  food outlets. Coordinated the smooth flow of ideas and implementation  phases between management and our team. Managed internal conflicts to  enhance team efficiency. Recommended up-to-date methods and their  scalability for the system's successful implementation campus-wide.


Speech Emotion Recognition Using MLP Classifier (December 2022 - April 2023)


Assessing the clarity and efficacy of the project introduction, ensuring a  comprehensive grasp of the problem statement and the importance of Speech  Emotion Recognition. Reviewing the pre-processing procedures, encompassing  feature extraction and normalization,to confirm thorough documentation and  improvement of input data quality. Analyzing the rationale behind the chosen  model, assessing its appropriateness for audio-based emotion classification.  Inspecting the outcomes of the Speech Emotion Recognition model, incorporating  confusion matrices or alternative visual aids for presentation.


Mahalla360 (November 2023 - February 2024)


Work alongside UI/UX designers to develop visually appealing and user-friendly  interfaces. Transform design mockups and wireframes into responsive  web/mobile interfaces. Write clean, semantic HTML code and apply responsive CSS  styles for optimal user experiences across devices. Employ JavaScript for  interactive elements and event handling. Utilize frontend frameworks like React JS  for efficient development and modular design

Timeline

Technical Support Engineer

Tech Mahindra
03.2024 - Current

Customer Service Associate

Sutherland Global Services
03.2023 - 11.2023

B.Tech - Computer Science and Engineering

Crescent University

X - Computer Science with Mathematics

Bhaktavatsalam Vidyashram CBSE

X -

Bhaktavatsalam Vidyashram CBSE
Sheik Taaha Hussain V M