SOUGATA GHOSH
Kolkata,WB
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
4
4
Certificates
1
1
Language
Work History
Customer Service Agent
G7CR Technologies Pvt Ltd
Bangalore
09.2020 - 05.2021
- Handled several customers problems and resolved several issues
Temporary Staff
India Post
09.2015 - 08.2016
- Worked with oracle software with special emphasis on modernization, computerization and up gradation of technology in Post Office.
Junior Supervisor
Bill Forge Pvt Ltd
Bangalore
01.2015 - 07.2015
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Education
Diploma - Mechanical Engineering
West Bengal State Council of Technical Education
08.2011 - 06.2014
12th - Science
West Bengal Council of Higher Secondary Education
06.2009 - 06.2012
10th -
West Bengal Board of Secondary Education
05.2007 - 06.2009
Skills
TEAMWORK
undefinedCertification
DIPLOMA IN AVIATION & HOSPITALITY
Accomplishments
CATEGORY: General
SEX: Male
Material Status: Unmarried
Height: 5 Feet 7 Inch, Weight: 68 Kg, Eyesight: L Eye: (-1.5) R Eye:(-1.7)
PASSPORT NO: R1717671
Timeline
Customer Service Agent
G7CR Technologies Pvt Ltd
09.2020 - 05.2021
Temporary Staff
India Post
09.2015 - 08.2016
Junior Supervisor
Bill Forge Pvt Ltd
01.2015 - 07.2015
Diploma - Mechanical Engineering
West Bengal State Council of Technical Education
08.2011 - 06.2014
12th - Science
West Bengal Council of Higher Secondary Education
06.2009 - 06.2012
10th -
West Bengal Board of Secondary Education
05.2007 - 06.2009
DIPLOMA IN AVIATION & HOSPITALITY
DIPLOMA IN WEB DESIGN
CERTIFIED COURSE IN AUTOCAD
BASIC CERTIFICATE COURSE OF COMPUTER APPLICATION & DATA ENTRY
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