PRAKASH CHINNAMUNIAPPA
Bangalore
Summary
To associate with an organization which progresses dynamically and gives me a chance to update my knowledge and my skill in the state of the art new technologies and be a part of the team that excels in work towards the development of organization.
Overview
9
9
years of professional experience
5
5
Languages
Work History
IT Operations Developer II
Tyson IT Solutions Pvt Ltd
06.2022 - 06.2025
- Creating Service Accounts and providing the required access to datasets for the projects.
- Monitoring query slots allotted for each project and ensuring the killing the queries which takes more query slots.
- Currently working on Data Security Services on Cloud, ensuring to applying row level security to the datasets and creating policy tags as required for the project.
- Operations activities includes, such as Account Access cleanup and mapping of ARS roles to concerned assignment groups and updating ownership of assignment group as per organization changes.
- Worked on replicating data from SAP applications and non-SAP systems in real-time to the SAP HANA database using SAP SLT.
- Monitored DICE jobs and ensure that the jobs are running successfully to complete the Data ingestion from Source to target systems.
- Monitored RPA bots and ensure the bots successfully complete the processes scheduled and ensure that scheduled tasks are completed.
- Provide technical support to end users for technical queries and the issues they are facing with.
- Working on ticketing tools like ServiceNow and Box Office.
Senior Engineer
Cibersites Private Limited
12.2020 - 08.2021
- Currently working different MDM technologies like Wrangler, Meraki, Esper and Soti.
- Experience of working with Global customers and providing resolutions to issues in iOS and Android devices for Intelity Clients.
- Provide technical support to end users for technical queries and the issues they are facing with.
- Working on different ticketing tools like ServiceNow and Zendesk.
Systems Engineer
Tata Consultancy Services
11.2015 - 03.2019
- Mobile Device Management and experience of working on Mobileiron and Intune, providing resolutions to issues in iOS and Android devices for PwC customers.
- Worked on Blackberry work and Good for Enterprise too.
- Taking trainings and refresher trainings for the associates in the Service Desk.
- Have been an SME earlier and supported service desk during high volumes.
- Provide technical support to end users for technical queries and the issues they are facing with.
- Creating Knowledge Base documents for new issues occurring.
- Coordinating with the Service Desk and higher management team for achieving quality results within defined parameters.
- Giving feedback to the new associates about how to provide correct resolution to customers and maintain good customer relationship.
- Making daily, weekly and monthly reports (ASA, AHT, VSAT).
- Attending weekly and monthly meetings.
System Engineer
Tata Consultancy Services
10.2014 - 11.2015
Technical Support Executive
HGS International Services Pvt Ltd
04.2013 - 08.2014
Education
Graduate - Computer Science Engineering
GPA: 80.30%
Skills
Good Typing speed at 30-35 words per minute
Good verbal & written communication skills
Dedicated working, Comprehensive problem-solving abilities
Good at Team building and Willingness to learn anything new
Interests
Playing Football, Cricket and Volleyball
Watching movies and listening to music
Love Farming
Disclaimer
I hereby declare that the above declaration details furnished are true to the best of my knowledge and belief.
Personal Information
- Father's Name: Chinnamuniyappa B M
- Mother's Name: Devamma Y
- Date of Birth: 04/01/88
- Nationality: Indian