Vinod Cherukapally Ram

• Managed facilities operation over 2 million sq ft with employee strength of 25000+
• Working knowledge of core facilities operation and industry best practices
• Promotes and ensures safe working environment
• Provides timely verbal and written communications with team and customers
• Inspect buildings’ regularly to assure that building services are at highest level of quality standards
• Manage all facilities processes, policies and procedures (ex: internal/external work orders, Move-Add-Change requests, space planning, preventative maintenance, supplies, workplace safety, KPI's, SLA's, etc.)
• Performs management functions including performance management, staff training and development
• Negotiation, administration and controlling of all services at location
• Leading and further development of assigned employees and teams
• Supporting client in implementation of short and long-term projects
• Responsible for HSE, Business continuity, Food safety, Space management and infrastructure management
• Participating in cross functional / organizational initiatives like AGM's, Board Meetings, Corporate Events
• Contributing in events; planning & executing entire preparation required for conferences / meetings of the client as well as VIP visits scheduled to the site;
• Responsible for internal and external audits.
• Evaluated hiring, firing and promotions requests.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Supervised and directed operation team and vendor teams to keep projects on-track and tasks prioritized.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained energy and enthusiasm in fast-paced environment.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Handling end to end site Operations at Wipro , cisco and JPMC food court operations.

• Assisted in development and implementation of policies, procedures and regulations for unit operations.

• Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

• Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
• Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
• Delivered outstanding dining experiences for patrons.
• Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
• Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.