Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Languages
Generic
Sudhir Perumalla Naidu

Sudhir Perumalla Naidu

Hyderabad

Summary

Assistant Enablement Manager at ADP with strong expertise in Service Delivery and Client Relationship Management. Led a team of over 15, managing payroll and HR for 23 clients, resulting in enhanced operational efficiency. Demonstrated success in process improvement and risk mitigation, significantly increasing client satisfaction. Skilled in evaluating employee performance and overseeing critical projects, with a focus on innovative process implementation.

Strong analytical mindset with data-driven decision-making capabilities and innovative problem-solving skills SME in Oracle E-Business Suite (General Ledger, Payables, Receivables, Fixed Assets, Cash Management) and SAP A/R Demonstrated expertise in training and developing new talent into high-performing team members Excellent communication and collaboration skills, effectively working with diverse, cross-functional teams Adaptable professionals with strong capabilities in rapidly changing work environments Track record of implementing creative solutions for complex customer disputes Results-oriented leader focused on operational excellence and continuous improvement

Overview

10
10
years of professional experience
9
9
Certificate

Work History

Assistant Manager Enablement

ADP
01.2020 - Current
  • Currently leading a team of 15+ associates, along with being responsible for end-to-end pre-, post-, and other functional activities (Payroll HR) for North American clients. Responsible for over 23 clients, with a total combined CAV of over 40 million dollars.
  • Responsible for overseeing client relationship management, along with accurate payroll and HR processing.
  • Oversee 5 functions: HR shared service, Interfaces, Payroll, Pre-Payroll, and Post-Payroll.
  • Process Transitioning.
  • Service Delivery and SLA Operations Management.
  • Client Servicing.
  • Change Management Risk Assessment & Mitigation
  • Technology Migration
  • Planning & Strategy
  • Process Improvements/ Modernization
  • Talent Management Client Relationship Management Workforce Planning
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Established processes to ensure efficient workflow throughout the organization.
  • Coached, mentored and trained team members in order to improve their job performance.

Solution Architect

GE
12.2016 - 11.2019
  • Coordinated cross-functional teams to deliver high-quality results within tight timelines.
  • Performed capacity planning to anticipate future needs and optimize resource utilization across various platforms.
  • Identified opportunities for improving existing processes, systems or applications.
  • Conducted research on emerging technologies and evaluated their potential impact on the organization's technology roadmap.
  • Led initiatives to improve customer service levels throughout the organization.
  • Created and maintained relationships with key stakeholders.
  • Developed and implemented strategies to increase executive efficiency.
  • Organized and facilitated regular meetings with senior management teams.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed existing systems and identified gaps between current system capabilities and customer requirements.
  • Monitored system performance metrics such as availability, throughput and response times.
  • Developed strategies for ensuring successful deployment of new solutions into production environments.
  • Provided technical support during post-implementation phases including bug fixes, enhancements, upgrades.
  • Maintained up-to-date knowledge of industry trends and advancements in technology.
  • Developed, documented and implemented solution architectures for enterprise systems.
  • Collaborated with project teams to ensure that all technical requirements were met during the software development life cycle.

Assistant Manager

GE
10.2012 - 11.2016
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Created reports on sales trends, inventory levels, and financial data.
  • Ensured compliance with safety regulations and company policies.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Resolved conflicts between team members in an effective manner.
  • Coordinated with other departments to ensure smooth flow of operations.

Sr Analyst Financial Reporting

GE
12.2009 - 09.2013
  • Collaborated with IT teams on new tools and technologies.
  • Conducted extensive research into industry trends and competitive analysis.
  • Drafted documents that outlined processes, procedures, and best practices.
  • Developed training materials for end users.
  • Analyzed competitive market strategies through related product, market or share trends.
  • Managed diverse projects for data capture, storage and forecast analysis.
  • Collected, tracked and evaluated current business and market trend data.
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Analyzed and tracked data to prepare forecasts and identify trends.

O2C Analyst

GE
04.2008 - 11.2009
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Analyzed key performance indicators to identify effective strategies.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Education

Master of Computer Applications - Computers

OU

Skills

  • Service Delivery Management
  • Human Capital Management (HCM)
  • Client Relationship Management
  • Process Transitioning
  • Technology Migration
  • Risk Assessment & Mitigation
  • Change Management
  • Talent Management
  • Workforce Planning
  • Payroll administration
  • Client relationship management
  • Change management
  • Process improvement
  • Technology migration
  • Problem solving
  • Strategic planning
  • Performance management

Certification

  • AWS Certified Solutions Architect, 2025
  • AWS Cloud Practitioner, 2024
  • PMP - Project Management Professional, 2023
  • Fundamental Payroll Certified (FPC certified)
  • Salesforce Administrator
  • Salesforce Developer
  • Tableau Foundation
  • Microsoft Certified Professional
  • Salesforce System Architect

Accomplishments

  • Best Process Award - Simplify Category, 2019
  • Best Process Award - Grow Category, 2019
  • Best Process Award - Overall, 2018
  • Successfully implemented RPA projects and Digital solutions, achieving overall cost savings of $2.8M.
  • Enhanced overall process efficiency with Client Satisfaction from 89% to 97%.
  • Engaged in contact reduction projects, reducing 30% of incoming call flow.
  • Digital automation of pre payroll data entry teams using RPA.
  • Engagement scores above 93+ yearly, exceeding benchmarks by 8 points.

Timeline

Assistant Manager Enablement

ADP
01.2020 - Current

Solution Architect

GE
12.2016 - 11.2019

Assistant Manager

GE
10.2012 - 11.2016

Sr Analyst Financial Reporting

GE
12.2009 - 09.2013

O2C Analyst

GE
04.2008 - 11.2009

Master of Computer Applications - Computers

OU

Languages

  • English
  • Telugu
  • Hindi
  • Tamil

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Sudhir Perumalla Naidu