Saurav Kumar Mazumdar
Assistant Manager
Kolkata
Summary
Dedicated and result driven Assistant Manager with 14 years of experience in the aviation industry, driving operational excellence, ensuring compliance with safety regulations, and delivering exceptional customer experiences. Proven track record of successfully managing airport operations, leading high-performing teams, and implementing process improvements to achieve organizational goals. Adept at leveraging strategic approaches to optimize operational efficiency, and fostering a culture of safety and customer satisfaction.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
IndiGo Airlines
K
01.2011 - Current
- On a shift wise, ensuring adherence to arrival/departure checklists, company policies/procedures, and regulatory requirements
- Manage operational disruption recovery, minimize customer impact, and maintain operational integrity
- Responsible for on-time performance on a shift basis including coordination, accurate reporting and follow up of delays
- Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis through effective evaluation and decision making in accordance with company procedures
- Emergency response plan, disruption planning, diversion/delay handling and ensure business continuity
- Planning and coordination of MAAS and PRM
- Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets
- Responsible for promotion, delivery, monitoring, and reporting on customer service-related standards, including performance against associated KPIs
- Implement cost control measures to optimize resources
- Manage staff rosters to ensure adequate coverage and resource allocation
- Inter department collaboration and smooth coordination with cross functional teams across the station
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Bachelor of Business Administration -
Sikkim Professional University
07.2021 - 07.2024
Higher Secondary - undefined
D.A.V. Public School
Secondary - undefined
D.A.V. Public School
Skills
- Strong leadership and team management
- Communication and interpersonal skills
- Problem-solving and decision making
- Operational Management
Proficiency in GoNow - Navitaire's day-of-departure suite
Task delegation
Timeline
Bachelor of Business Administration -
Sikkim Professional University
07.2021 - 07.2024
Assistant Manager
IndiGo Airlines
01.2011 - Current
Higher Secondary - undefined
D.A.V. Public School
Secondary - undefined
D.A.V. Public School
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