Results-driven Business Analyst with nearly 6 years of expertise in CRM (Customer Relationship Management), SAAS, SQL, ERP Applications (SAP), and Robotic Process Automation (RPA). Proven proficiency in Agile Methodology, DevOps, Product Ownership, and Project Management, adept at facilitating Requirement Gathering, Stakeholder Management, and User Acceptance Testing (UAT). Seeking to leverage comprehensive knowledge in Business Analysis, coupled with strong technical acumen in Salesforce.com, to deliver optimized solutions and drive business process improvements in a dynamic organizational setting. Profile Summary Professional Experience: Seasoned Business Analyst with experience specializing in SAAS, CRM (Salesforce.com), SQL, Middleware, RPA, and ERP applications. Track Record and Achievements: Proven track record in delivering cost-effective, high-performance technology solutions aligned with complex business requirements. Business Analysis Skills: Expertise in eliciting, documenting, and prioritizing business requirements through comprehensive Requirement Gathering sessions. Industry Knowledge: Deep understanding of domains such as oil & gas, Supply Chain Management, Logistics, Energy & Utilities, Health Insurance, and Manufacturing industries. Project Management Experience: Hands-on experience managing Data Migration projects and producing detailed documentation (BRD, FRD, User Stories, Test Cases). Release Management and GAP Analysis: Skilled in Release Management strategies and conducting thorough GAP analyses. Client Communication and Implementation: Effective communicator experienced in client interaction, needs assessment, and tailored solution implementation. Team Leadership and Collaboration: Strong team player with demonstrated leadership in managing project timelines, conducting stakeholder meetings, and fostering collaborative environments.