Manjula Nataraj
Bangalore,karnataka
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Senior Technical Communication Lead
Persistent Systems Ltd
08.2019 - Current
- Create technical design documents, user guides, and training guides
- Review and edit the documents designed by developers
- Orchestrate a customer's journey end-to-end using data-driven recommendations
- Deliver the tailored information and personalized messaging services to customers
- Streamline the technical documentation review process
- Localize the content for cloud computing platform
- Simplify technical concepts into the user actions
- Deliver clear, concise, and accurate content
- Own the end-to-end authoring process: design, develop, edit, produce, and translate
- Analyze information and recommend possible solutions
- Create pipelines to run the transforms using the DCS workflow manager and resolve DCS errors for failed transforms
- Work on the quarterly newsletter for a global audience (within the organization)
- Work on delivery reports, workflow documents, and report templates
- Enhance the quality of the document by improvising the template and style guide to rebrand documents
- Resolve technical queries of the team and coordinate with SME
Lead Writer
HCL Technologies Ltd
04.2017 - 05.2019
- Plan, develop, organize, write, and edit operational procedures and user manuals
- Design content based on use cases and user scenarios
- Write in self-explanatory and procedural styles for multiple audiences that include technical and non-technical end users
- Create/edit/review the software release notes, tech notes, and blogs
- Work with open-source automation servers such as Jenkins to build, deploy, and automate product documents
- Plan projects (determine the work breakdown) and set milestones as per the project plan defined by stakeholders
- Work closely with SMEs to gather information and obtain an in-depth understanding of the product's technical and documentation requirements
- Produce good quality documentation that meets the company standards under minimum supervision
- Participate in translation processing
- Analyze/review the existing content and revise the same to meet the guidelines and the set standards
- Ensure that each team member is informed of milestone dates and ensure that team members are in line with the planned dates
- Establish backup plans for unforeseen developments or circumstances
Technical Writer and Illustrator
Cyient Ltd
01.2014 - 03.2017
- Design and develop user guides, online help systems, and associated product documentation such as release notes, reference documentation, learning material, and so on for software products
- Review and edit technical documents to adhere to quality standards and provide feedback
- Work with a team of communications specialists (writers, editors, and document control/publishers) who work together to capture and communicate the best practices of the organization
- Create/Update Technical manual, User manual, Installation guides, and End-user document as per client requirements
- Gather information from Subject Matter Experts (SMEs) and understand the product technically
- Collaborate with external or internal customers to create, revise, update, coordinate review/approval, and publish documents for use across multiple platforms and applications
Technical Writer and Illustrator
Lion Bridge Technologies Pvt. Ltd
08.2012 - 12.2013
- Create and update Aircraft Illustrated Parts Catalog, Aircraft Maintenance Manuals, Parts Manual, Maintenance & Operator's Manual to incorporate details of Engineering Change Requests and Temporary Revisions
- Perform impact analyses based on the engineering documents provided by vendors and incorporate the same in the applicable manuals
Technical Author and Illustrator
L & T IES: IPC & IPL - Single Aisle (A320), LR (A330 & A340), MB (A380)
03.2011 - 02.2012
- Analyze the AIRBUS drawings and documentation for materials (BOM) and Quality elements
- Create/modify Aircraft Illustrated Parts Catalog to incorporate details of Minor Change Leaflets, and Engineering Change Requests using SAP, ZAMIZ, HAMI, PVAR, and Tech Illustrator
Education
BCA - Computer Applications
Annamalai University
AME - Aircraft Maintenance Engineering
Hindustan Aviation Academy
Skills
- Quick learning ability
- Good writing skills
- Presentation skills
- Communication
- Assist technical team with design documents
- Partner with product owners
- Project delivery
- Continuous improvement
- Working experience on DITA-based authoring tools
- Good understanding of Document Development Life Cycle (DDLC)
- Software Development Life Cycle (Waterfall and Agile)
- Experience in using various style guides
- Microsoft Manual of Style (MSTP)
- Simplified Technical English (STE)
- Company-specific style guides
- Enhance Operational Efficiency of the Data Insights Team
- Authoring Tools: Frame Maker
- Arbortext Editor
- Confluence
- Oxygen XML
- Markdown
- Help Tools: Adobe RoboHelp
- JIRA
- Version Control: GitHub
- IBM Rational ClearCase
- RTC
- SVN
- VSS
- Illustrator Tools: Tech Illustrator
- MS Visio
- Graphic Tools: MS Paint
- SnagIt
- Adobe Captivate
- PDF Tools: Adobe Acrobat Pro
- Adobe Reader
Disclaimer
I verify that the statements made by me above are all true, complete, and correct to the best of my knowledge.
Training
Undergone On-Job Training for a period of 6 months at HAL in the Quality Control Department, Bangalore, Karnataka
Timeline
Senior Technical Communication Lead
Persistent Systems Ltd
08.2019 - Current
Lead Writer
HCL Technologies Ltd
04.2017 - 05.2019
Technical Writer and Illustrator
Cyient Ltd
01.2014 - 03.2017
Technical Writer and Illustrator
Lion Bridge Technologies Pvt. Ltd
08.2012 - 12.2013
Technical Author and Illustrator
L & T IES: IPC & IPL - Single Aisle (A320), LR (A330 & A340), MB (A380)
03.2011 - 02.2012
AME - Aircraft Maintenance Engineering
Hindustan Aviation Academy
BCA - Computer Applications
Annamalai University
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