Abhishek

Last Workgroup : Click to chat (February 2023-currently working)

• Maintained strong relationships with consumers while negotiating payment plans that fit their individual needs and circumstances.
• Ensured compliance with federal regulations regarding debt collection practices, protecting both the organization's reputation and its clients' rights.
• Assisted in training new employees on collection procedures, best practices, and software tools used within the department.
• Collaborated on collection and dispute resolution issues.

• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
• Enhanced customer loyalty by effectively resolving complaints and inquiries.
• Achieved high customer service ratings consistently by maintaining deep understanding of product offerings.