Aditya Bhardwaj
Trainer And QA
New Delhi
Summary
Extremely dedicated, organized, and team oriented. Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting coworkers and customers utilizing best practices. Detail oriented, strong organizational skills with ability to carry out tasks with minimal ● supervision.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Process Trainer and QA
Tata Consultancy Services
Gurgaon
01.2020 - Current
- Provided subject matter expertise on all company offerings.
- Communicated with sales team to maintain firm grasp of training requirements.
- Delivered robust training courses via classroom and e-learning programs.
- Created unique materials to support training programs.
- Developed new and improved training programs to fit underserved areas.
- Designed and delivered web-based, self-directed learning materials.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed and implemented successful onboarding program.
- Provided coaching and mentoring to employees.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
- Built and maintained professional relationships with vendors and suppliers.
- Established and maintained quality control standards.
Senior Process Associate
Tech Mahindra
Noida
08.2018 - 04.2019
- Met month-end reporting objectives and deadlines.
- Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Identified modifications to processes and procedures that would promote better efficiency.
Education
12th - Science Education
Crescent Public School
New Delhi 04.2008 - 05.2019
Bachelor Of Science - Science Education
Arni University
Himachal Pradesh 04.2015 - 04.2018
Skills
Subject matter expertise
Training program development
Employee training
Project implementation
Training material development
Data organization
Flexible and Adaptable
Organization and Time Management
Interpersonal Communication
Certification
Technology : Generative AI Foundation Curriculum
Timeline
Technology : Generative AI Foundation Curriculum
11-2023
Process Trainer and QA
Tata Consultancy Services
01.2020 - Current
Senior Process Associate
Tech Mahindra
08.2018 - 04.2019
Bachelor Of Science - Science Education
Arni University
04.2015 - 04.2018
12th - Science Education
Crescent Public School
04.2008 - 05.2019