YAILEIPHI SHANGJAM
Summary
A dedicated individual with excellent skills in communication, problem solving and prioritize time management seeking to work with an organization that will help me improve and make me grow in both personal and work environment. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.
Overview
1
1
year of professional experience
Work History
Costumer Service Executive
IENERGIZER
05.2024 - 01.2025
- Answered questions from customers by phone, chat and email, offering company details, and policy information as requested.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Graduation - B.A
ST. JOSEPH'S COLLEGE, BANGALORE
Bangalore01.2020
Higher secondary education - 12th std
HRD ACADEMY
01.2015
High school - 10th std
ST. JOSEPH'S SCHOOL
01.2013
Skills
- Punctuality and time management
- Ability to work in team
- Adaptability and ability to work in pressure
Activities
- I have worked as an executive of student Union here in delhi (Tangkhul community).
- I have worked with team members to organise, planned and host events like sports meet, literature Festival, fresher's meet etc.
- I have worked in a school run by an NGOs where we teach the students staying at slum places how to read and write in english.
Languages
English
Advanced
C1
Timeline
Costumer Service Executive
IENERGIZER
05.2024 - 01.2025
Graduation - B.A
ST. JOSEPH'S COLLEGE, BANGALORE
Higher secondary education - 12th std
HRD ACADEMY
High school - 10th std
ST. JOSEPH'S SCHOOL