Chandana Dutta
Sr. Sales Counselor Cum Support Executive
KAMRUP,ASSAM
Summary
Enterprising Senior Executive Administrator with 10 years of experience. Expert in strategic planning and organization and providing comprehensive support to company leaders. Goal-oriented with ability to meet long-term goals through daily organization. Dedicated to excellent customer service, client satisfaction and team communication.
Overview
3
3
Languages
7
7
Certifications
7
7
years of professional experience
Work History
Sr. Sales Counsellor cum Support Executive
SchoolGuru Eduserve Private Limited
04.2019 - Current
- Counselling of attendees to sell online training education and certify them as professional learner.
- Following sales process and meeting sales plan on monthly basis.
- Support to ensure efficient operation of the office.
- Maintain professional and technical knowledge by attending educational workshops; establishing networks.
Executive Assistant
OUTREACH ADVERTISING PVT LTD
KAMRUP, ASSAM
03.2015 - 04.2016
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Worked with senior management to initiate new projects and assist in various processes.
Customer Relationship Manager
SARAIGHAT HYUNDAI
KAMRUP, ASSAM
02.2012 - 12.2014
- 2
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Created training guides and in-person and online training courses to improve customer user experience in [Software] environment.
Executive
STERIA INDIA LTD
12.2010 - 01.2012
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Cultivated and strengthened lasting client relationships
Office Administration
AVS VENTURE PVT. LTD
04.2010
- Correspondence & compliance with office requirements.
- Preparation of Petty Cash Expenses.
- Handling Payment & Receipt Vouchers.
- Major Roles & Responsibilities.
- Data entry of the fresh proposal form.
- Look into the fresh recruitment.
- Solve customers’ financial queries about the products.
Credit Officer
WIPRO, GREATER NOIDA
- Australian Electricity Department (origin energy) April, 2009 till April, 2010 Major Roles &Responsibilities.
- Handled the customer electricity bills and queries.
- Calculation of meter usage and prepare the bills.
- Handled disconnection and demand letter department.
Education
Bachelor of Arts -
Handique Girl’s, Cotton College
AHSEC - Arts
10th - undefined
Holy Child School, SEBA
Skills
MS Office (Word, Excel, Powerpoint, Outlook)undefined
Accomplishments
- Awarded an incentive trip to Prague in recognition of managing the parts team in Saraighat Hyundai
- Supervised team of 150 staff members.
- Awarded as the star performer for 3 consecutive months in Sales.
Additional Information
I am a successful professional with a proven track record of business growth. I would bring my tenacity and penchant for success to your organization in the capacity as a Senior Executive. As such here are the main areas of expertise, I bring to your company:
- A strong commitment to the industry, having contributed my talents in a variety of roles and capacities.
- The adaptability spirit and knowledge that will bridge essentials relationships to achieve business success.
- More than 10 years of strategic and forward thinking initiatives that transcends the current state of the company to deliver profitability and achieve growth.
Certification
Certificate course in Executive Assistance skills
Timeline
Sr. Sales Counsellor cum Support Executive
SchoolGuru Eduserve Private Limited
04.2019 - Current
Executive Assistant
OUTREACH ADVERTISING PVT LTD
03.2015 - 04.2016
Customer Relationship Manager
SARAIGHAT HYUNDAI
02.2012 - 12.2014
Executive
STERIA INDIA LTD
12.2010 - 01.2012
Office Administration
AVS VENTURE PVT. LTD
04.2010
10th - undefined
Holy Child School, SEBA
AHSEC - Arts
Bachelor of Arts -
Handique Girl’s, Cotton College
Credit Officer
WIPRO, GREATER NOIDA
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