Prabhu Varadharaj

• Wipro Ltd: BFSI- Banking Accounts IT Operations:
• HDFC BANK ltd (2007 to 2011)
• TVS & Sons Ltd (2011 to Oct 2013)
• Wipro InfoTech-Logistic Manager (2013 to 2014)
• Regional Implementation Manager-(2014 to 2015)
• SCOPE INTERNATIONAL (2015 to 2016)
• The Lakshmi Villas Bank, (2016 to 2018)
• Indian Overseas Bank (2018-2020)
• Equites Small Finance Bank -(2018 to 2022)
• Tamilnad Mercantile Bank-(2018 to 2022)
• Sundaram Business Services-(2018 to 2022)
• Indian Overseas Bank (2022-) to till date.
• Streamlined banking services by implementing efficient processes and procedures that improved customer satisfaction.
• Implemented new technologies to enhance operational efficiencies, resulting in higher productivity levels for the entire team.
• Demonstrated exceptional problem-solving skills by successfully troubleshooting and resolving customer concerns in a timely and professional manner, resulting in increased client loyalty over time.
• Collaborated closely with other departments to deliver seamless integration of banking services for customers across multiple platforms.
• Established and checked coding procedures, monitored reports and updated internal files.

• NETWORK INTEGR TOR FOR NETWORK MANAGEMENT AND OTHER NETWORK DEVICE MANAGEMENT
• 1. Handle network management for Bank by coordinating with all other vendors and is primarily single point of contact
• 2. Monitor and manage in scope devices
• 3. To provide adequate, qualified and experienced onsite resources at various locations
• 4. Management of IP Address Scheme
• 5. Configuration of devices
• 6. Commissioning of new links(new/shift/migration/upgrade)
• 7. Network functionalities / modalities
• 8. To engage in Continual Improvement
• 9. To carry out Network Audit
• 10. To provide Reports/MIS
• 11. Problem Management
• 12. To provide integrated dashboard
• 13. To perform smooth transition
• 14. Compliance with IS/Cyber Security Policy
• 15. Training requirement
• 16. Disruption Management
• 17. Change management
• 18. Capacity management
• 19. Asset Management
• 20. Maintenance of SLA uptime

• Program Manager – Banking IT Operations, Team size-100+
• End user Support – Centralized Service desk for PAN India.
• Asset Management –Manage and monitor asset database
• Project Management –Understand, Plan, act and control
• Data center – Managing multiple platform Data Center Operations
• Quality and Risk Management – Complete governance and deliverables related process.
• Vendor Management -Monitor and review all vendor service support.
• Managing DC & DR

• IT Operations -Program Manager .
• Managing Network Infrastructure (LAN/WAN) DC/DR -Management

• Program Manager handing the IT Chennai- South Operations 24/7 with team size of 20+
• End user support, -24/7
• Windows administrator
• Network support.

IT Operations -Program Manager . Managing the PAN India banking operations,

having the team 50+

• End user support,
• Managing Data Centre Operations
• All Technical Domain:
• Vendor Management
• Asset Management
• Managing Network Infrastructure (LAN/WAN) DC/DR -Management

Managed India business operations. Managed over 80 team members, Good customer connect.

• End user Support – Centralized Service desk for PAN India.
• Asset Management –Manage and monitor the asset database
• Project Management –Understand, Plan ,act and control
• Data center – Managing the multiple platform hardware and software.
• Quality and Risk Management – Complete governance and deliverables related process.
• Vendor Management -Monitor and review all the vendor service support

• Regional Implementation Manager - South 1&3

• Process Flow implementation, initiation and planning
• Sales, Pre- sales transition and Delivery
• SOW Deliverable review
• Risk & Migration Plan
• Resourcing plan
• Quality audit checklist
• Process design, documentation, creation, training module and customer sign off
• Tool customization, UAT creation of training modules
• Sustenance team training and induction
• Secondary shadow checklist
• Primary shadow checklist
• Operation Reediness checklist
• Sign off on transition closer with client and sustenance team

• Tamil Nādu ( Chennai and Coimbatore) for internal & external customer.
• Quality Management – Implementation of 5S and process note
• COD Initiative-Evaluation for Vendors
• Technical Support Management
• Implementation of Quality Control process in delivery process
• Quality Assurance on Spare supply chain

• IT Operation Manager- PAN India- Team size 50+
• • Responsible for managing the DC and DR support for PAN India
• • Managing Single window support for DC infra, Application for the users caters across.
• • Managing business transformation projects as part of SOW.
• • Migration Project on Microsoft Axapta migration Project from Axapta 3 to Axapta 5 (2009)
• • Restructure and consolidation of IT architecture from Physical to virtual platform.
• • Implementation of Servers, Storages, and MPLS links projects activity.
• • Implementation of SCCM, Antivirus and Asset management process across PAN India
• • Implementation and migration of Exchange 2010 from private platform.

• IT –Operation Manager. The environment comprised of finware (Banking applications) Citrix, Windows, Lotus notes, MPLS, ISDN.
• Incharge of overall IT operations of HDFC BANK Ltd. across Tamil Nādu and Kerala Region
• Managing DC environment (Network Management, Server Management, and Mail Management).
• Setup New branch as per the laid standards for Tamil Nadu & Kerala
• Managing centralized service desk support
• Resource management
• Managing SLA as per SOW.
• 65 local branches, 45 Remote branches and 7 Back offices, with more than 5000 workstations, 100+ servers (IBM X345, X346, X366, HP DL 320, Dell Proliant, more than 200 network links (ISDN, LL, MPLS), more than 500 network equipment’s (Cisco 2950, Cisco 3750 GBIC Fiber switches, Cisco 3800 router, Cisco 3600 router, Cisco 2600 router)

• Lead for support for Sanmar Groups IT operations
• Managing a team of engineers
• Systems installation and integration of data network
• Technical co-ordination with Vendors for troubleshooting and procurement
• Regular shift checks audit for equipment performance of Systems, Networking & Telecom equipment End User Training and Support of Operations and other

• Customer Support Executive.

• Handling and installation of Dell and Compaq Servers, Desktops and Laptops and HP network printers.
• Microsoft Exchange 2000 Administration
• Email Client Administration
• Responsible for hardware problems of Desktops, Laptops and servers.
• Configuration and troubleshooting of NT Workstations for Dial up connection.
• Responsible for creation and deletion of mailboxes and troubleshooting of Lotus notes mail server related problems.
• Installation and Maintenance of Personal Computers
• Maintenance of Printers like Inkjet and Dot matrix
• Planning Cabling Layouts
• Installation and Troubleshooting of modems, multimedia kits etc.
• Installation and troubleshooting of networks like Novell, Windows-95 peer to peer, and Windows for workgroups etc.
• Installation and troubleshooting of Software’s like Ms-office, Lotus, word for windows.

• NETWORK INTEGR TOR FOR NETWORK MANAGEMENT AND OTHER NETWORK DEVICE MANAGEMENT
• 1. Handle the network management for the Bank by coordinating with all other vendors and is primarily the single point of contact
• 2. Monitor and manage the in scope devices
• 3. To provide adequate, qualified and experienced onsite resources at various locations
• 4. Management of IP Address Scheme
• 5. Configuration of the devices
• 6. Commissioning of new links(new/shift/migration/upgrade)
• 7. Network functionalities / modalities
• 8. To engage in Continual Improvement
• 9. To carry out Network Audit
• 10. To provide Reports/MIS
• 11. Problem Management
• 12. To provide an integrated dashboard
• 13. To perform smooth transition
• 14. Compliance with IS/Cyber Security Policy
• 15. Training requirement
• 16. Disruption Management
• 17. Change management
• 18. Capacity management
• 19. Asset Management
• 20. Maintenance of SLA uptime

Managed cross-functional teams for successful project completion within deadlines and budgets
Established strong relationships with key stakeholders, ensuring support for program initiatives
Implemented risk management strategies to mitigate potential barriers to project success