Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Your Name

Summary

AKHIL M NAIR Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Co - ordinator [ Control Center] Bluedot Chaters & Air Ambulance Services LLC I was responsible for carrying out day-to-day activities of operations in the Control Center. I was tasked to supervise the works and disciplines of executives and to provide the best experience to customers by keeping follow-up through calls, WhatsApp & emails Responding to enquiries via calls, WhatsApp & emails. Assigning the Control Center Executives' duties on a shift basis Contacting various Airlines and operators Co-ordinating patient transfers. Bachelor's business administration Annamalai university Diploma in Airport management Bharat sevan samaj Higher Secondary Board of Heigher Secondary Education ,Kerala Secondary Board Of Public Examination ,Kerala Creativity Collaboration Time management Attention to detail Willingness learn Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Bluedot Charters And Air Ambulance Services
United Arab Emirates
07.2021 - Current
  • Collaborated with managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
  • Streamlined operations by implementing efficient processes and procedures.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Improved employee performance, implementing training programs and conducting regular performance reviews.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Reviewed operations reports to understand numbers and trends.
  • Collaborated with sales team to identify opportunities for growth and expansion.
  • Assisted in talent acquisition efforts such as job postings creation, interviews scheduling or onboarding tasks.

Education

Bachelor In Business Administration -

Annamlai University , Tamil Nadu
07.2021

Diploma In Airport Management -

Bharat Sevak Samaj, New Delhi
07.2021

Skills

  • Siva Ganga, Edappon, Iranikudy po
  • Nooranadu, Alappuzha Kerala, PIN -
  • 690 558
  • Muti tasking
  • Problem solving
  • Excellent verbal and written
  • Communication skill
  • Excellent presentation skills
  • Hard working
  • Positive attittude
  • English
  • Hindi
  • Malayalam
  • SKILLS
  • LANGUAGES
  • OBJECTIVE
  • EXPERIENCE
  • EDUCATION
  • SOFT SKILLS
  • Empathy

Certification

Tamil 2021 - 2018 - 2021 2020 - 2021 2017 2015

Languages

English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)

Timeline

Operations Coordinator - Bluedot Charters And Air Ambulance Services
07.2021 - Current
Annamlai University - Bachelor In Business Administration ,
Bharat Sevak Samaj - Diploma In Airport Management ,