Nagarajan S K
Chennai
Summary
Associate with 20+ years of experience in Life science industry Application management support and Development. Robust experience in application development and Maintenance. Managed multiple projects in a deadline driven, project-oriented environment
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Delivery Lead
Cognizant Technology Solutions Ltd.
Chennai
11.2013 - Current
- Led cross-functional teams to enhance service delivery efficiency and client satisfaction.
- Developed and implemented strategies to optimize resource allocation and workflow processes.
- Analyzed service performance metrics to identify areas for improvement and drive operational excellence.
- Oversaw project management activities, ensuring adherence to timelines and budget constraints.
- Completed bi-weekly payroll for 70 employees.
Project Lead
BNYM
CHENNAI
12.2006 - 11.2013
Senior Software Engineer
Calsoft
06.2006 - 12.2006
Senior Software Engineer
Origin Infosys Pvt ltd
06.2005 - 06.2006
Service Management Office Manager
Bristol Myers Squibb
Chennai, India
03.2024 - Current
- Manage the service management office for the engagement and drive operational excellence.
- Understand the specific Process requirements of the Customer and gather the required inputs on Customer’s people, practices and processes, Organization structure, ITIL Tools in-use, as-is Process, detail on current Vendors.
- Author the process documents and collaborate with the tools team (Internal / Customer) as required to customize the ITSM Tools in scope.
- Define & Conduct ITIL maturity audits and provide recommendations for process improvements.
- Define & Update the Service Introduction process, procedure & workflow.
- Drive the Service Introduction delivery.
- Understand the ITSM landscape and providing support to the entire team.
- Provide ITIL best practice service management at an operational level for the Customer’s environment.
- Agree with the Customer on SLA/KPIs/Metric to be used to measure the effectiveness of the Process and the calculation mechanism of each of the SLA/KPIs/Metrics.
- Agree with the Customer on the reporting requirements and the templates to be used for the same.
- Plan, facilitate and drive the process training in the engagement.
- Provide proper handholding of the Processes to the Service Manager / Process Owners / Auditors / team.
- Bristol Myers Squibb is a differentiated company, led by our unique BioPharma strategy that leverages the reach and resources of a major pharma company paired with the entrepreneurial spirit and agility of a biotech firm. We work every day to deliver innovative medicines for patients with serious and life-threatening diseases.
Incident Management Process Owner
Medtronic
Chennai, India
03.2018 - 02.2021
- Define, document, & implement Incident Management, Service Request Management, Change Management & Problem Management process for the Support after discussion with Pfizer leadership team.
- Defined Operational Metrics SLA & KPI as per the Contract and agreed calculation methodology with Customer.
- Analyze and automate the Operational Metrics SLA and Project reporting to improve the productivity.
- Configure project in AppLens, QoS & Mainspring.
- Perform Project & Account level audit and identify the gaps.
- Analyze and implement action to close the gaps.
- Manage Delivery Excellence activities like Engagement Health Score, Service & process Audit, Service Management Review, Mainspring Risk Tracker.
- Drive Continuous service improvement, identify, document, and implement the Innovation.
- Manage Business Continuity for the project and initiate BCP whenever required.
- Medtronic Groundbreaking healthcare technology solutions for the most complex and challenging conditions. Inspiring hope and new possibility in people all over the world.
Application Maintenance Project Owner
Abbott
Chennai, India
05.2014 - 12.2022
- Scope of the application Maintenance Project is to own end to end responsibility of the PharmDev / Supply Chain management application incident, service request, and problem and change tickets.
- Level 1.5, Level 2 technical investigation and resolution of the issue.
- Reactive and proactive problem root cause analysis.
- Develop and support the application enhancement.
- Automate the Reports and Standard Service Request.
- When it comes to delivering innovative solutions to the people that Abbott serve, Abbott explore every path to a breakthrough. This means employing a diverse body of people across widespread geographies with the most powerful technologies. The result is an enduring impact on millions of people in their pursuit of healthy lives. In fact, 99,000 Abbott people in over 150 countries are carrying out our mission of advancing global health.
Application Migration Project Manager
Amgen
Chennai, India
11.2013 - 05.2014
- Scope of the project is to transform the application, middleware & infrastructure components to the latest compatible version.
- Migrate the infrastructure server from the current data center to the new data center within the agreed timeline.
- Consolidate the infrastructure servers and reduce the maintenance cost.
- Project is to design and convert the physical server into virtual servers.
- Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.
Application Migration Project Manager
Bank of New York Mellon
Chennai, India
12.2006 - 11.2013
- Lockwood Investment Strategies and Lockwood Asset Allocation Portfolio are the Lockwood default Portfolio Options.
- The Aim of this project is not to default these two portfolio options.
- As these portfolios are selected from by answering the questions and Risk driven by these questions.
- BNY Mellon has been a global authority at the center of finance, driving the industry forward while remaining resilient through change. Our clients include more than 90% of the companies in the Fortune 100.
Education
MCA - Computer And Information Sciences
Madurai Kamaraj University
Madurai10-2002
Bachelor of Science - Computer And Information Sciences
Hindu College
Nagercoil06-1999
Skills
- Net
- VB 60
- SFDC
- SailPoint IIQ
- Selenium
- AWS
- Automation Anywhere
- Window 10
- Linux
- SQL Server
- PL/SQL
- SQL Functions & Queries
Certification
- Automation Anywhere, 2019
- Sales Force PD1, 2020
- Oracle PL/SQL (Training), 2012
Languages
Tamil
English
Malayalam
Rewards And Recognition
- Client Appreciation for successful plan & execution of 50+ use cases in RPA.
- Client appreciation for successful plan and execution of Disaster Recovery failover testing.
- Awarded Associate of the Quarter twice.
- Awarded Transition Champ of the Quarter and Innovation Champion of the year.
Client History
- Telstra, 10/01/24, Present
- BMS, 01/01/24, 12/01/24
- Medtronic, 01/01/23, 12/01/23
- Abbott, 06/01/14, 12/01/22
- Amgen, 11/01/13, 05/01/14
Personal Information
- Passport Number: N0194622 (New)
- Marital Status: Married
Timeline
Service Management Office Manager
Bristol Myers Squibb
03.2024 - Current
Incident Management Process Owner
Medtronic
03.2018 - 02.2021
Application Maintenance Project Owner
Abbott
05.2014 - 12.2022
Application Migration Project Manager
Amgen
11.2013 - 05.2014
Service Delivery Lead
Cognizant Technology Solutions Ltd.
11.2013 - Current
Application Migration Project Manager
Bank of New York Mellon
12.2006 - 11.2013
Project Lead
BNYM
12.2006 - 11.2013
Senior Software Engineer
Calsoft
06.2006 - 12.2006
Senior Software Engineer
Origin Infosys Pvt ltd
06.2005 - 06.2006
MCA - Computer And Information Sciences
Madurai Kamaraj University
Bachelor of Science - Computer And Information Sciences
Hindu College