Priya Verma
Banker
New Delhi
Summary
Dynamic professional with extensive experience at YES Bank, specializing in client management and operations. Expertise in SQL database management and relationship building, resulting in high customer satisfaction. Demonstrated success in implementing effective solutions and enhancing service quality, contributing to operational excellence in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Authorizer and TL in Operations Service and Delivery Team
YES Bank
07.2019 - Current
- Managed operations for Corporate Net Banking, ensuring alignment with business and branch teams.
- Conducted thorough document verification to adhere to KYC and RBI guidelines.
- Processed setups in applications including IGTB, Trade on Net, TAX, Digital Supply Chain, and API.
- Updated system charges based on selected products by customers.
- Coordinated with vendors to assess location feasibility and secure issuance of LOI.
- Created system setups for cash and cheque pickups efficiently.
- Maintained accurate charge records as per customer agreements in the system.
- Generated E-collect setups and various electronic reports for operational insights.
Key Client Manager
ICICI Bank
11.2015 - 07.2019
- Handling Key client of ICICI Bank such as Paytm, DLF Groups, PNB Housing finance Ltd, Interglobe aviation(Indigo Airlines), Delhi Metro railway corporation, Delhivery Pvt Ltd, Naukari.com, Jeevansathi.com, Mobikwik, Utkarsh SFB, Jaiprakash Associates etc.
- Handling queries related to the CMS products availed by the clients such as Door step banking, cheque/cash collection, Payments, E-collection etc.
- Understanding the client’s requirement and suggesting different by-products that suits the business.
- Periodic meetings with clients to understand issues and resolution along with audio visual engagement through an online platform e.g I Studio or WEBEX.
- Categorization of queries to identify processes which need improvement.
- Analysis of data to establish improvement areas and publishing of dashboard such as RPC, Branch or technology error.
- Closed liasoning with stakeholders including outsourced agencies for end to end resolution of client queries.
- Checking the control over the process related to the services offered to the client.
- Co-ordinating with the business teams, operations and various stakeholders to get the issues resolved for the client.
- Building and maintaining healthy business relations with clients, ensuring high customer satisfaction metrics by achieving delivery and service quality norms.
- An effective team worker with excellent communication, analytical and relationship management skill.
Education
PGDB - Diploma in Banking
Institute of Manipal Academy
Bangalore01.2015
B.Tech - Computer science & Engineering
Bharat University
Chennai01.2012
Skills
- Windows operating system
- SQL database management
- C programming
- Core Java development
- HTML markup
Certification
- Mutual Fund Distributors Certification (NISM-V)
- Depository Operations Certification (NISM-VI)
Accomplishments
- Received appreciation for developing control over wrong or no details capturing in bulk CMS cheque process.
- Received appreciation for successfully completing the project on developing Robotics reconciliation for AU Finance.
- Successfully completed project on automating the process of payout files.
Projects
QR Code Based Cash Collection, Developed software for instant credit to customers, reducing paper-based processing. Soft File Sharing for CMS Cheque Processing, Minimized data entry errors by allowing customers to send mandatory details directly.
Personal Information
Marital Status: Married
Experience Summary
ICICI Bank, Key Client Manager, Mumbai, Maharashtra, 11/18/15, 07/06/19, Handled key clients and managed queries related to CMS products., YES Bank, Authorizer and TL in Operations Service and Delivery team, Gurgaon, Haryana, 11/15/19, Present, Managed operations for Corporate Net Banking and coordinated with various teams.
Timeline
Authorizer and TL in Operations Service and Delivery Team
YES Bank
07.2019 - Current
Key Client Manager
ICICI Bank
11.2015 - 07.2019
PGDB - Diploma in Banking
Institute of Manipal Academy
B.Tech - Computer science & Engineering
Bharat University
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