BIPIN CHANDRAPAL MADAVEDI
Selectsys
Hyderabad
1
Certification
1
year of professional experience
Dedicated Process Associate with around 1 year of experience in international insurance customer support through voice calls and chat support. Skilled in handling customer queries, providing policy and coverage information, verifying customer details, and maintaining accurate records. Committed to delivering professional customer service, resolving customer concerns, following process guidelines, and meeting quality, productivity, and SLA targets. A quick learner with strong communication, problem solving, and multitasking skills, focused on accuracy and customer satisfaction.
Work History
Process Associate
1 Year- Handle international insurance customer queries through Voice Calls and Chat support and provide clear, professional responses.
- Provide information on insurance policies and coverage details in accordance with available process guidelines.
- Verify customer information and update records to support data accuracy and complete documentation.
- Process customer requests while following company procedures, quality expectations, and compliance requirements.
- Maintain a customer-focused approach while working toward quality, productivity, and SLA targets.
- Document chat interactions and escalate complex or unresolved cases to the appropriate teams for timely resolution.
Education
B.Tech - Electronics and Communication Engineering
Diploma - Electronics and Communication Engineering
Skills
Insurance & Process Operations: International insurance Voice Process and Non-Voice Chat support
customer query handling
policy and coverage information
process support
issue escalation
Process Compliance and Standard Operating Procedures (SOPs).
Quality & Administration: Customer data verification
Maintained accurate customer records and updated CRM data
documentation
data accuracy
process compliance
SLA awareness
quality and productivity.
Professional Skills: Written communication
customer service
problem-solving
analytical thinking
multitasking
time management
Attention to Detail and Team Collaboration.
Technical Skills: Microsoft Excel (LOOKUP functions
PivotTables)
Microsoft Word
PowerPoint
MySQL
Python Basics
Object-Oriented Programming (OOP).
Certification
- Completed Python 5-star level and certification in Hacker Rank.
- Completed My-SQL 3-star level and certification in Hacker Rank.
Personal Information
Title: Process Associate | Voice & Non-Voice Support | Insurance Operations
Timeline
Process Associate
Selectsys
10.2025 - CurrentRead More
Kshatriya College of Engineering
Diploma from Electronics and Communication Engineering
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Aurora Technological and Research Institute
B.Tech from Electronics and Communication Engineering
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