To grow in the company with all my knowledge, hard work and intelligence to explore new avenues for the growth of the company and career development. Talented education consultant effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Knowledgeable and dedicated customer service professional with extensive experience in education industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Hi, I’m
Kripa Leah
Overseas education consultant
Chennai
Summary
Overview
8
years of professional experience
1
year of post-secondary education
Work History
Leap Scholar
International Education Counselor
10.2021 - Current
Job overview
- Pre-Screening Process of the students profile of Schools and Colleges for higher education abroad
- Cold calling and maintaining prospective clientele base
- Prioritizing calls as Hot, Warm and Cold Calls
- Complete guidance about the education sector of Canada and guiding them to choose proper course
- Guiding them with relevant colleges and universities
- Meeting the university delegates and representatives for briefing sessions
- Been a part of BTL activities like, kiosks , seminars, educational fairs , conferences
- Helping the students with documentation works
- Guiding them with visa and helping them with applying visas
- Conducting pre departure event and various internal promotional activities
Ruth Chris Steak HouseSingapore
Guest Relations Executive
07.2018 - 12.2020
Job overview
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Managed and improved customer service functions for reception and lounge areas.
- Checked documentation and corrected issues in prompt fashion.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Regulated appropriate staffing levels to meet business and customer requirements.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Motivated and rewarded employees to improve engagement.
- Orchestrated temporary storage and delivery of luggage items for guests upon request.
- Enhanced response and resolution systems to meet changing demands.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Coached and developed associates to improve soft skills and recovery techniques.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Remained available [Number] hours daily to respond to guest needs, complaints or inquiries.
- Surveyed guests to check for areas in need of improvement.
IDP Education ChennaiChennai, India
Counselor
06.2016 - 06.2017
Job overview
- Pre-Screening Process of the students profile of Schools and Colleges for higher education abroad
- Cold calling and maintaining prospective clientele base
- Prioritizing calls as Hot, Warm and Cold Calls
- Complete guidance about the education sector of Canada and guiding them to choose proper course
- Guiding them with relevant colleges and universities
- Meeting the university delegates and representatives for briefing sessions
- Been a part of BTL activities like, kiosks , seminars, educational fairs , conferences
- Helping the students with documentation works
- Guiding them with visa and helping them with applying visas
- Conducting pre departure event and various internal promotional activities
- Created with
- PDFBear.
ELS International PathwaysCHENNAI
Sr .Sales executive
04.2014 - 11.2016
Job overview
- Consulted with clients when developing long term education goals and objectives
- Educated them about education sector of USA and CANADA
- Pitched About different packages with ELS
- Helped the client to choose the right package for their guidance throughout the process
- Took them through entire enrollment process
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Exceeded targeted sales goals by 10%
- Documented all customer inquiries and comments thoroughly and quickly
- Responded to all customer inquiries thoroughly and professionally
- Referred unresolved customer grievances to designated departments for further investigation
- Greeted customers in a timely fashion, while quickly determining their needs
- Expertise in handling CRM tools
HUMAN HEALTH CARE
sales manager
HYBRID
08.2011 - 08.2013
Job overview
- Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base by 60%
- Researched and customized service proposals for clients
- Consistently hit and exceeded sales goals by 20%
- Consistent meetings with Surgeons and Doctors for selling the products
- Maintained a team of 5 Tele - sales executives
Education
SASTRA UNIVERSITY
BTECH from IT, Computing
University Overview
GPA: 77
Frankfinn Institute Chennai
No Degree from Airhostess And Hotel Management
06.2009 - 11.2010
University Overview
Skills
CRM and Oscar sales management software Exceptional communication skillsundefined
Accomplishments
Accomplishments
- At IDP Education, participation in BTL activities , good visa success rate , good applicant pipeline ,
- Certified Star ( Sales ) and Exceed Trained Counsellor,
- Certified Canadian Counsellor
- CO-CURRICULAR
- Won Department second in Distributed Computing in 2006
- PG diploma in Air hostess and hotel management from Frankfinn Institute of Air hostess and hotel management training institute
- Sincerely,
- Kripa Jackson
- Created with
- PDFBear.com
DANCE,YOGA,BLOGGING,TRAVEL,COOKIMG,MODELLING
DANCE,YOGA,BLOGGING,TRAVEL,COOKIMG,MODELLING
Trained Bharatnatyam dancer.
I am a yoga instructor.
I have my own website/Writing my blogs.
I am a part time model and an artist.
Timeline
International Education Counselor
Leap Scholar
10.2021 - Current
Guest Relations Executive
Ruth Chris Steak House
07.2018 - 12.2020
Counselor
IDP Education Chennai
06.2016 - 06.2017
Sr .Sales executive
ELS International Pathways
04.2014 - 11.2016
sales manager
HYBRID
HUMAN HEALTH CARE
08.2011 - 08.2013
Frankfinn Institute
No Degree from Airhostess And Hotel Management
06.2009 - 11.2010
SASTRA UNIVERSITY
BTECH from IT, Computing
01.2008
Similar Profiles
Vikas VVikas V
Associate Team Lead/Manager - Strategic Initiative at LEAP SCHOLAR (LEAP ADVANTAGE)Associate Team Lead/Manager - Strategic Initiative at LEAP SCHOLAR (LEAP ADVANTAGE)
Supreet KaurSupreet Kaur
Educator and Demo Trainer at LEAP ScholarEducator and Demo Trainer at LEAP Scholar
Madhurima VennetiMadhurima Venneti
International Student Recruiter at Leap ScholarInternational Student Recruiter at Leap Scholar