RITHIKA G
Chennai
Summary
My passion for learning new things helps me to easily absorb any new topic or concept within a short period of time without any difficulty whatsoever. I would consider myself having strong leadership qualities who works well under pressure and exudes positivity and I possess strong organizational abilities who can manage volunteering events, also I am a well-rounded and Professional team player.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Management Trainee
RADAR VENTURES - WIZ FREIGHT
Chennai
08.2023 - Current
- Participated in cross-functional training programs to understand various business operations.
- Developed and implemented strategies to improve customer service experience.
- Collaborated with senior management to ensure successful implementation of projects.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Enhanced leadership abilities through training and hands-on task completion.
- End to End process of Vietnam & Hongkong for both Air Import and Export operations.
Customer Service Executive
LEADSQUARED
Bangalore
01.2023 - 03.2023
- Developed processes for efficient data entry into the CRM system.
- Performed quality assurance tests prior to introducing any updates or changes into the production environment of the CRM system.
- Created, monitored and maintained reports on all aspects of the customer relationship management system.
- Analyzed customer data to identify trends, behaviors, and opportunities for business growth.
HR Administrator
CYBERNAUT
Chennai
04.2021 - 07.2022
- Conducted initial interviews to assess candidates' skills and qualifications.
- Reviewed resumes and applications submitted by prospective employees.
- Organized team building activities to foster collaboration among colleagues.
- Analyzed data from employee surveys to identify areas of improvement within the organization.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Collaborated with department heads to ensure that staffing needs are met.
Education
B TECH - Computer Engineering
SRM UNIVERSITY
Chennai07-2023
Skills
- UI/UX Designer
- Leadership Quality
- HR Administration
- Customer Relationship Management (CRM)
- Operational Strategies
- Customer Service
UI/UX PROJECT
- Done a personal project when I completed the learning of UI Design mentorship course in an online education organization "Career Ninja"
Accomplishments
- BEST NSS COORDINATOR - I was awarded for serving 4 years in College
- BEST PERFORMER OF THE MONTH AT WIZ
Certification
- UI/UX MENTORSHIP - SEPT'2022
- INTERNSHIP FOR BUSINESS DEVELOPMENT - NOV'2020
- INTERNSHIP FOR DESIGN - MAR'2021
Achievements
- DIVISIONAL LEVEL THROW BALL PLAYER
- DANCER
Volunteering Activities
- NSS COORDINATOR
- BLOOD DONAR
Timeline
Management Trainee
RADAR VENTURES - WIZ FREIGHT
08.2023 - Current
Customer Service Executive
LEADSQUARED
01.2023 - 03.2023
HR Administrator
CYBERNAUT
04.2021 - 07.2022
B TECH - Computer Engineering
SRM UNIVERSITY
- UI/UX MENTORSHIP - SEPT'2022
- INTERNSHIP FOR BUSINESS DEVELOPMENT - NOV'2020
- INTERNSHIP FOR DESIGN - MAR'2021
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