Sahjad Shaikh
Assitant Manager
Mumbai,MH
Summary
Results-driven professional with 6+ years of experience in fundraising operations, donor relationship management, and customer service. Currently serving as Assistant Manager at ImpactGuru, specializing in end-to-end crowdfunding campaign execution, revenue and GMV growth, and corporate CSR engagement. Proven expertise in managing escalations, mentoring teams, and exceeding KPIs and CSAT targets. Strong background in client portfolio management and cross-functional collaboration. Passionate about driving social impact and delivering measurable business outcomes.
Overview
5
5
years of professional experience
Work History
Assistant Manager
ImpactGuru India Venture Private Limited
09.2021 - 12.2025
- Led end-to-end campaign execution, ensuring smooth patient and family onboarding while driving revenue achievement and GMV growth.
- Managed CSR fundraising initiatives with corporate partners, generating increased GMV and maximizing donor participation.
- Coordinated with insurance, finance, and support teams to optimize fundraising performance, settlements, and timely closures.
- Tracked revenue targets and GMV metrics, ensuring consistent achievement of business and campaign goals.
- Handled escalations effectively, resolving donor, patient, and partner issues to maintain trust and campaign continuity.
- Oversaw settlement processes, ensuring accurate reconciliation, compliance, and timely disbursement of funds.
- Trained, mentored, and supervised junior team members, improving execution efficiency and overall team performance.
- Built and strengthened relationships with donors and corporate partners, driving repeat contributions and long-term CSR engagement.
Customer Service Representative
Teleperformance
08.2020 - 05.2021
- Delivered high-quality customer support to international clients through email, chat, and voice channels.
- Handled customer escalations and complaints, providing timely resolution and root-cause analysis.
- Met and exceeded service level agreements (SLA), key performance indicators (KPI), and customer satisfaction (CSAT) targets.
Education
No Degree - Commerce
Rizvi College
Mumbai, India 04.2001 -
Skills
Operations management
Timeline
Assistant Manager
ImpactGuru India Venture Private Limited
09.2021 - 12.2025
Customer Service Representative
Teleperformance
08.2020 - 05.2021
No Degree - Commerce
Rizvi College
04.2001 -