Rajesh Babu Gajapathi - Software Engineer/ Functional Manager - PayPal

Summary

Around 15 years of relevant IT software development experience in building application/products using Java/C++ and proven track record of handling teams of 8 - 12 members effectively. Motivated and passionate to learn, grow and excel in IT industry. Looking for an opportunity to manage a team which could utilize to the best and set a challenge to my skills and strengths.

Overview

4

years of professional experience

3

years of post-secondary education

Work History

Member of Technical Staff /Functional Manager

PayPal

08.2017 - Current

Technologies : C++, Java 8, Oracle SQL.
5+ Years of experience in Paypal Payments Platform operations with extensive hands on design and development experience in Settlements domain.
Around 3+ years of experience in functional people management with effective performance management, team motivation and delivering the results Deep understanding of integrations with Card processor/regulators/Financial institutions for settlements using file based or real-time message exchange.
Role and Responsibilities :
Team hiring, inner sourcing, performance reviews, team motivation and bridging the knowledge gaps
Understand the product and contribute to product roadmap / strategy from monitoring perspective
Manages Critical Settlement & Reconciliation Incidents to resolution.
Manages and responsible for handling all critical Executive escalations to closure.
Partnering with stakeholder from cross-domain teams, product and program management teams Assess and make design recommendations/code reviews keeping in mind the LTA goals.
Daily stand-ups, planning, tracking and retrospections.
Effectively utilize the domain expertise in Card and Bank settlements batch file processing and vendor/partner integration for various global regions.
Identified gaps and build tools for proactive monitoring and reporting.
Mentored and trained team on the platform framework and domain.
Management Weekly Status reports - Provide reports related to projects. Which covers success stories and learnings.

Some of the new monitoring Initiatives :

Payments Platform Reconciliation Report

Payments Platform Reconciliation Report(P2R2) also called as End-Of-Day metrics report. This report captures all authorizations funded by Funding Instruments (Credit Card, Bank, Buyer Credit…) send from PayPal and also it reconciles with the response we receive from Processor for all the authorization we sent.

This platform reconciles all auth transactions versus response ewe receive for a day and generates a reconciliation/shop-closing report for accounting which make it much easier for PayPal to settle with its vendors partners.

Final State Report

In some case Bank/Card Settlement files stuck in pending stuck due to technical issue (or) file not received from vendor on time and this cause Paypal accounting issue. We developed Settlement Product file final statement report from the scratch to identify the missing file from vendor and find the files stuck in processing state with in Paypal.

Education

Master of Computer Applications

Anna University

Chennai

05.2003 - 04.2006

Skills

Acquired 12 years of Payments services product knowledge while creating and developing next-gen platforms and business expansion projects for supporting variety of payment methods like CreditCard, Bank, Credit and Balances etc

Around 3 years of experience in people management with effective functional management, team motivation and delivering the results

Ability to troubleshoot business and production issues by reviewing and analyzing based on issue, impact, criticality, possible root cause and engaging support teams to assist in the resolution of issues

Knack of being costumer focused, understand the pain points of customers, handled multiple Voice of Customer initiative programs

Deep understanding of integrations with Card processor/regulators/Financial institutions for settlements using file based or real-time message exchange

Extensive development experience using Java, C

Excellent team player, actively mentor and train the team member identifying knowledge gapsExcellent team player, actively mentor and train the team member identifying knowledge gaps

Accomplishments

Initiatives/Leadership action taken:

End of the day report for Multi-Tenant batches and critical settlement batches.
Helped team in resolving Settlement and Vendor settlement bugs and Large Merchant reported issues on time without any escalations
Scheduled weekly product meeting with Bank and Card product managers to address and resolve Accounting/vendor escalated issue…
Managing daily stand-up meeting for Settlement batch failures and Vendor settlement related issue.
Successfully handled FisysDB cutover without any major issue, fully responsible for monitoring the batches and vendor communications throughout this cutover.
Responsible for Sherlock to SignalFX alert migration, singe handedly validated 800+ alerts manually.

Platform Initiatives:

Supported all platform ramps, package decommission and also business enablement ramps…
Resolved all Hyperwallet, Braintree and other Multi-Tenant batch settlement file generation failures on time without any single SLA issue reported.