Manish Kumar
Ahmedabad
Summary
Experienced leader with 22 years of cross-sector expertise in vendor management, sales, and supply chain management. Skilled in driving strategic initiatives to optimize logistics, reduce costs, and enhance customer satisfaction. Recognized for achieving a 30% reduction in freight costs for a 100 Cr iron and steel supply chain. Key contributor in spearheading supply operations for the Bullet train project. Proven ability to establish top dispatch points nationwide and ensure dynamics and damage-free material delivery, particularly to the auto sector. Committed to continuous improvement and leveraging industry insights for sustainable results.
Overview
22
22
years of professional experience
Work History
Regional Supply Chain Manager
JSW Steel Ltd
2019.04 - Current
- Supply Chain- Gujarat Region, Seasoned leader with 13 years of cross-sector experience in organizational business units, adept in Purchase,vendor management, Sales, SCM and strategic decision-making
- Proficient in overseeing global supply chain activities including Purchase, logistics, service center operations, and warehousing management, ensuring operational excellence and cost efficiency
- Skilled at delivering exceptional supply chain solutions through strategic planning, driving improvements in financial performance, customer satisfaction, and working capital optimization
- Create supply chain resilience and sustainability by developing local supply base from 30% to 83%
- Recognized for implementing strategic initiatives resulting in a remarkable 30% reduction in freight costs for an iron and steel supply chain valued at INR 100 Cr over the past two years
- Experienced in managing diverse teams of 60+ staff members, proficient in materials management, planning, purchasing, and customer service duties
- Instrumental in spearheading supply chain operations for the prestigious Bullet train project across multiple locations in Gujarat, demonstrating exceptional leadership and operational acumen
- Demonstrated expertise in optimizing transportation logistics, achieving a monthly steel supply of 1 lac Metric Tones through road and railway rakes
- Established the region as the top dispatch destination nationwide, emphasizing dynamics and damage-free delivery to meet stringent industry standards in supplying materials to the auto sector
- Proficient in establishing inventory targets, stock levels, and risk mitigation strategies, alongside flexibility strategies to optimize inventory management
- Committed to driving continuous improvement and leveraging industry insights to overcome challenges and deliver sustainable results in dynamic environments.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for Gujarat MP, Chattisgarh & Rajasthan locations.
- Identified areas of excess inventory through detailed analysis, enabling targeted stock reduction efforts without impacting customer satisfaction levels.
- Cultivated an environment of continuous improvement by sharing best practices across the organization and encouraging cross-departmental collaboration for ongoing success.
- Improved supplier relationships through regular communication, focused negotiations, and fostering collaboration for mutual success.
Dy Manager Supply Chain
JSW Steel Ltd
2015.04 - 2019.03
- Inventory control and Warehouse management.
- Logistics Management through 3PL
- Supervised Road and Rake
- Supervised and motivated 12 staff employees.
- Conducted Monthly audits to keep store presentable and functional.
Asst Manager Supply Chain
JSW Steel Ltd
2012.04 - 2015.03
Territory Manager
JSW Steel Ltd
2010.10 - 2012.03
- Managed over 18 accounts within MP territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Trained and mentored sales representatives in sales techniques and strategies.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Attended trade shows and industry events to promote company products and services.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Researched competitor activity and used findings to develop sales growth strategies.
- Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level.
- Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
Operations Manager
Dell International Services India Private Limited
2008.09 - 2010.09
- American Multinational giant- a computer hardware company, Performed duties and provided service in accordance with established operating procedures and company policies
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Developed new employees and on-going performance assessment of current employees
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values
- Assisted in recruiting, hiring and training of team members
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Managed team of 50 plus customer support officers and their individual team leaders for achieving client targets and productivity.
Team Leader
Convergys India Ltd
2003.02 - 2008.09
- An Indian multinational information technology (IT) services, BPS and consulting company with its headquarters in US
Customer care officer
Daksh E-Services
2002.01 - 2003.02
Education
MBA - Operational Management & SCM
Manipal University
Jaipur, India05.2024
Bachelor of Arts - English , History
Bundelkhand University
Jhansi, India07.2007
Diploma - Hotel Management
Indian Institute of Business Management
Patna, India09.2001
Skills
- Supply Chain Management Source to Pay
- SAAS Implementation Business Consulting
- Transformational Consulting Executive Negotiations and Presentation
- COE Orchestration Business Development
- Cost Negotiation Team Leadership and Motivation
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Staff Supervision
- Operations Management
- Vendor Management
- Cost Reduction
- Sales and marketing strategies
- Negotiations
- Project execution
- Vision & Leadership
- Strategic Procurement
- Logistics
- Quality
- Finance leadership Lean Six Sigma Certified
- People leadership
- Timelines
- Execution
- Ahmedabad, Gujarat
Timeline
Regional Supply Chain Manager
JSW Steel Ltd
2019.04 - Current
Dy Manager Supply Chain
JSW Steel Ltd
2015.04 - 2019.03
Asst Manager Supply Chain
JSW Steel Ltd
2012.04 - 2015.03
Territory Manager
JSW Steel Ltd
2010.10 - 2012.03
Operations Manager
Dell International Services India Private Limited
2008.09 - 2010.09
Team Leader
Convergys India Ltd
2003.02 - 2008.09
Customer care officer
Daksh E-Services
2002.01 - 2003.02
MBA - Operational Management & SCM
Manipal University
Bachelor of Arts - English , History
Bundelkhand University
Diploma - Hotel Management
Indian Institute of Business Management
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