Digital Marketing
Adnan Ahmad
Customer Support Supervisor
Lucknow,UP
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Supervisor
eBusiness4us
Orlando, Florida
01.2019 - Current
- Monitored employees' productivity, accuracy and adherence to defined processes by using dashboards and other reporting tools to enable proactive action on delays compromising customer care.
- Empowered and motivated employees via regular feedback to team members.
- Assisted team members in resolving customer satisfaction issues.
- Enforced adherence to legal and company policies and procedures and reported to management related gaps in training or compliance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Provided Level3 Support throughout login hours on chat/ticket.
- Created training videos to help team members and customers as well.
Senior Customer Support Associate
ACCENTURE
Gurugram, Haryana
04.2017 - 05.2018
- Handled 50 calls/chats per day to address customer inquiries and concerns.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Improved operations through consistent hard work and dedication.
Associate- Technical Support
EPITOME TELECOMMUNICATIONS PVT LTD
Lucknow, Uttar Pradesh
12.2015 - 02.2017
- Managed customer relations and customer service through daily communication and interaction.
- Increased customer satisfaction significantly within department.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Boosted customer experiences by delivering superior customer service, issue resolution.
- Carried upsell on calls.
Education
B.Tech (Computer Science & Engineering) -
Integral University
07.2011 - 07.2015
Skills
Policies and procedures
Interests
Blogging
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Stopping advertising to save money is like stopping your watch to save time.
Henry Ford
Timeline
Customer Support Supervisor
eBusiness4us
01.2019 - Current
Senior Customer Support Associate
ACCENTURE
04.2017 - 05.2018
Associate- Technical Support
EPITOME TELECOMMUNICATIONS PVT LTD
12.2015 - 02.2017
B.Tech (Computer Science & Engineering) -
Integral University
07.2011 - 07.2015
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