Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
N Avinash

N Avinash

Project Manager

Summary

A qualified professional offering 8.5 years of experience specializing in project and product management (support, maintenance, operations, and analytics) who believes in constant learning. Worked with senior management on product vision, strategy, and business plans. Facilitated review sessions with management, business users, and other team members. Effectively collaborating with multiple internal and external stakeholders. Involved in synthesizing data to provide actionable insights to the leadership and product teams. Coordinated with the engineering team to plan and deliver features on time. Constantly interacted with existing customers, performed market research, and carried out the required activities to identify new products/solutions requirements. Suggested actionable recommendations to improve user experience and product growth. Frequently covered solution performance analysis after every release to identify trends.

Overview

9
9
years of professional experience

Work History

Project Manager

Gnani.ai
1 2022 - Current
  • Handling AI-Powered conversational voice bot - Delivery Team
  • Solutioning voice bot project roadmaps to clients and being responsible for successful delivery.
  • Identifying risks if any and make mitigation plan to overcome escalations.
  • Understanding business use case and providing solutions across NBFCs, Banks, Telecom, Trading industries, etc., by giving voice blast and SMS blast for areas around renewal collections, appointments, surveys, and other customer support areas
  • Educated NLP developers to enhance products based on customer expectations and reporting
  • Involved in high-level meetings to build strategies to ensure smooth delivery and has been part of every phase that includes designing conversation design, development, testing, and product operations
  • Coordinated internal and external stakeholders to discuss on requirement's and perform integrations between client systems.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Delivered services to customer locations within specific timeframes.

Data Analytics Manager

PolicyBoss.com
02.2021 - 12.2021
  • anaged concept-to-launch of Health and Life Insurance Max Bupa OPD product solution
  • Analytical articulation of business or operations problem statement and using data analysis to prioritize and release stories & fixes
  • Health Advisory Platform - comparison of products across market
  • Supported Vice President of products in company in defining roadmap and strategy for assigned product area
  • Term Insurance Application: Preparation of BRD to design agent's journey for health
  • Partnered with product teams to define goals and identify key metrics for existing features and new releases
  • Measure and analyze product and feature performance for opportunities to innovate, improve customer experience, and increase adoption
  • Building CDP to improvise marketing campaigning segments
  • Improving existing processes inside company like ticketing system by preparing PRD and developing end-end roadmaps for products
  • Collaborate with data and engineering team to automate current processes and workflows.
  • Motor Insurance - Guiding team for spreadsheet development by doing data mappings of motor companies and management by maintaining records for auditing, timekeeping, and regular monitoring.

Data Scientist

UST Global
07.2019 - 12.2020
  • Assertive working with multiple teams across different geographical locations
  • Created and maintained MDC - Master Data catalog Spreadsheet which was maintained using Excel
  • Tasked to implement corrective procedures and tracking system for effective accurate data evaluation & entry if required when errors encountered in the existing system
  • Preparing reports for multiple teams for a high volume of rich workflow data simultaneously
  • Analyzing results using Statistical techniques, Machine Learning Algorithms - Supervised Learning (Regression & Classification), Unsupervised Learning (Clustering techniques), Python (Jupyter) for Data Science
  • Handled sensitive data management inside the project individually
  • Resolved taxation problems, improve operations by making implementing organizational procedures to ensure data safety, and provided exceptional client support
  • Utilized advanced querying, visualization and analytics tools to analyze and process complex data sets.
  • Ran statistical analyses within software to process large datasets.
  • Streamlined data collection methods to improve quality control measures and minimize errors in analysis results.
  • Developed polished visualizations to share results of data analyses.
  • Compiled, cleaned and manipulated data for proper handling.

Senior Analyst

Infosys Pvt Ltd
09.2015 - 01.2019
  • Worked with customers to understand business processes, needs, and values
  • Used historical data and customer feedback to gather insights and build deep problem-solving product features
  • Gather & analyze feature performance data to make optimizations/improvements
  • As Analyst, identified, analyzed, and interpreted trends or patterns in complex data tables which help in business improvements
  • Done data extractions from Item maintenance table, Customer pricing table, Vendor tables, etc
  • Done Monthly Deployments successfully where I was promoted as Release Anchor for entire project.

Education

CSPO - Certified Scrum Product Owner -

Scrum Alliance
04.2001 -

PGP in Data Science & Engineering -

Great Lakes Institute of Management
Bangalore, Karnataka

B. Tech (Mechatronics) - undefined

SRM University
Chennai, Tamil Nādu

Skills

Database: SQL, No SQL

undefined

Accomplishments

  • Active Member in Infosys Fashion Club and performed many ramp walks show.
  • Active Member in VOY (Voice of Youth) and volunteered for many events at Infosys DC level.
  • Organizational Head for technical and cultural events at SRM university.
  • Lead RCLMELA 2k18 core team and did the account level event successfully.
  • Received Infosys INSTA award appreciating my work.

Timeline

Data Analytics Manager

PolicyBoss.com
02.2021 - 12.2021

Data Scientist

UST Global
07.2019 - 12.2020

Senior Analyst

Infosys Pvt Ltd
09.2015 - 01.2019

CSPO - Certified Scrum Product Owner -

Scrum Alliance
04.2001 -

Project Manager

Gnani.ai
1 2022 - Current

PGP in Data Science & Engineering -

Great Lakes Institute of Management

B. Tech (Mechatronics) - undefined

SRM University

Similar Profiles

CREATE PROFILE
N AvinashProject Manager