Akriti Mishra

• Expanded company customer base and cemented market presence by implementing strategic sales plans.
• Refined team workflows to better capitalize on individual strengths and maximize market share.
• Managed 70-member sales team activities to consistently meet 50 % of seller Retention.
• Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
• Set ambitious sales goals and motivated strong performance to keep team growing effectively.
• Implemented process enhancements that improved account management efficiency and effectiveness, resulting in higher client satisfaction and retention.
• Monitored team performance metrics, conducted evaluations, and provided constructive feedback to drive individual and team growth.
• Developed and delivered comprehensive training programs to enhance team skills, improve service quality, and support career development.
• Facilitated effective communication between Flipkart clients, addressing complex issues and ensuring prompt resolution to maintain high service standards.
• Analyzed performance data and trends to identify areas for improvement, create strategic plans, and drive continuous improvement initiatives within the team.

• Guided a team of 12 Key Account Managers to enhance performance and increase seller retention on Flipkart.
• Developed and executed targeted strategies that improved team effectiveness and seller loyalty.
• Delivered expert training and support, leading to measurable gains in performance metrics and retention rates.
• Analyzed market trends and performance data to refine approaches and drive continuous improvement.

I worked as Key Account manager for the Flipkart process for more than 1 year.
● Improved account management by predicting potential competitive threats and outlining proactive solutions.
● Analyzed key competitors to respond to competitive threats.
● Own the terms of business with the vendor products, returns,
ordering, service level agreements etc.
● Created sales forecasts to target daily, monthly and yearly
objectives.
● Driving the important KPIs like PLA, PCA, Promotions, order
flow, Inventory management, FBF (Fulfillment by Flipkart),
Selections etc.

• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.

• Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
• Utilized multiple marketing strategies to improve profitability.
• Outperformed revenue targets by effectively applying Competitive Analysis and Negotiation sales techniques.
• Managed digital marketing initiatives in accordance with consumer targets and needs.