Your Name
RAMANA
Summary
Looking for the position in an organization where I would be able to utilize my skills and previous experience in the best interests of the Organization with the zeal to learn more through experience and an eye for continuous improvement, I look forward to being able to contribute my best in the role. Experienced with over 9+ years of experience in Banking Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Associate Projects
Cognizant
hyderabad
10.2021 - 09.2022
- Department: AML Transaction Monitoring
- Led projects and analyzed data to identify opportunities for improvement.
- Worked with customers to understand needs and provide excellent service.
- Improved operations through consistent hard work and dedication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving issues.
- Delivered services to customer locations within specific timeframes.
Senior Consultant
Muktarsh Technology Solutions Pvt Ltd
Pune
10.2019 - 09.2021
- Client: Credit Suissese Bank:
- Determined areas for improvement and implemented processes to alleviate problems.
- Managed monetary transactions with perfect accuracy, which elevated customer satisfaction ratings.
- Streamlined processes to cut downtime and optimize employee productivity.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Analyzed problematic areas to provide recommendations and solutions.
- Evaluated clients' needs and created plan of action to provide solutions.
- Closely monitored and updated company systems for efficiency, output and other factors to improve overall productivity.
HSBC Electronic Data Processing India Private
11.2018 - 09.2019
- Ltd
- Department: CARDS AND UNSECURED LOANS (Voice Process)
- Process: SINGAPORE, Deal with payments releasing team for Singapore HSBC customers
- Supporting for HSBC Singapore customers
- Closing maximum number of tickets per day
- Using applications like ECHAMPS, HUB, SFE (Staff Front End), MS Excel.
Customer Support Executive
HSBC Electronic Data Processing India Private Ltd
07.2017 - 11.2018
- Collections
- Process: HSBC MIDDLE EAST & INM,
- Supporting for HSBC CREDIT CARDS, UNSECURED LOANS & VEHICLE LOANS of HSBC MIDDLE
- EAST customers
- Maintain record of all client payments and inform customer of same and prepare loan payment schedule for customers using Hub and E-Café
- Oversee all overdue accounts with help of automated systems and assist customers
- With debt repayment plans
- Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts
- Communicate with customers who have escalated issues to determine beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied
- Collaborate with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers
- Closing maximum number of tickets per day
- Using applications like ECHAMPS, HUB, SFE (Staff Front End), MS Excel.
Executive
HSBC Electronic Data Processing India Private Ltd
01.2016 - 08.2016
- Department: INSURANCE
- Process: Payments Protection Insurance (PPI), Payment protection insurance (PPI), also known as credit insurance, credit protection insurance
- PPI usually covers payments for a finite period for loans or mortgages this may for credit cards
- Supporting for HSBC UK PPI claims
- Closing maximum number of payments per day
- Using applications like Browser Main Menu (BMM), Complaining Track Database (CTD), MS Excel.
HSBC Bank
09.2011 - 12.2015
- Provide AML surveillance support for, , USA (Correspondent Banking) alerts clearing through reviews of transactional activity in NORKOM monitoring system
- Responsible for identifying and researching the complex transactional and customer data to detect, prevent, mitigate and report suspicious activity related to money laundering, terrorist financing and structuring
- Used transactional and customer records, external data, publicly available data and paid external resources like Lexis Nexis & RDC to identify customer profile and negative information
- Undertake reviews to identify possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations
- Draft detailed narratives when necessary and communicated to designated third party as appropriate to gather additional data for review as required
- Conclude whether further investigation is warranted based on a reasonable assessment of information obtained and to escalate unusual or suspicious activity, after performing due diligence
- Review, collect and transmit supporting details to a report upon conclusion of review
- Tools Used: Norkom, Alert Analysis Tool (AAT)
- Paid Services: Lexis Nexis, Acuity & Regulatory Data Corp (RDC).
Education
Bachelor of Science - Computer Science
Andhra University, Gayatri Vidya Parishad Degree College
Skills
Demonstrate strong decision making skills using independent judgment Proven record of meeting audit deadlines & target datesSExcellent analytical and problem solving skillsPossess strong interpersonal, organizational, telephone, verbal and written communications skillsVery proficient in using internet research tools (ie, Regulator Data Corporation; LexisNexis; Google; Bing)Experience with the following suspicious transaction monitoring NORKOMWork Experience: Total of 45 years of work experience in HSBC Transaction Monitoring (AML, Compliance)HSBC Electronic Data Processing India Private LtdRole: AML ExecutiveDepartment: Financial Crime Compliance & Regulatory Compliance (FCCRC)Process: Payments and Cash Monitoring (Transaction Monitoring)
Managing projects
Managing multiple projects simultaneously
Timeline
Associate Projects
Cognizant
10.2021 - 09.2022
Senior Consultant
Muktarsh Technology Solutions Pvt Ltd
10.2019 - 09.2021
HSBC Electronic Data Processing India Private
11.2018 - 09.2019
Customer Support Executive
HSBC Electronic Data Processing India Private Ltd
07.2017 - 11.2018
Executive
HSBC Electronic Data Processing India Private Ltd
01.2016 - 08.2016
HSBC Bank
09.2011 - 12.2015
Bachelor of Science - Computer Science
Andhra University, Gayatri Vidya Parishad Degree College