RANBIR SINGH
System Administrator
Tarn Taran
Summary
Approx. 10 years of experience in Servers/Computer Network configuration and management. Proficient in managing multiple tasks, preparing required documents, related to use of software, hardware peripherals, network documents, project report. Record of delivering high quality service delivery, ensuring compliance with ITIL & SLA guidelines. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
IT Service Support
WINDZTECH
Tarn Taran
09.2021 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled customer calls to address customer inquiries and concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving IT issues.
- Managed on-site evaluations, internal audits and customer surveys.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Identified issues, analyzed information and provided solutions to problems.
Service Planner
ATLAS COPCO
GURGAON
06.2019 - 11.2019
- Interaction with customers
- Open and close internal service work orders
- Order and track all parts for work orders and ensure they are entered onto respective work order
- Contact customer with parts delivery status as parts are received for scheduling
- You will be responsible creating and approving all external purchases and ensure that they are coded correctly
- Check accuracy of time cards against work orders to ensure that they match
- Proof reading technician’s services report so that they clearly reflect the work that was performed
- Closing and electronic filing of service orders
- Help National Service Manager with marketing directives as required
- Prepare paperwork for all warranty claims and facilitate the return of parts if necessary
- Follow up with the Product Company to ensure the customer receives their credit
- Monitor warranty levels and report to the Management team
- Perform customer surveys and follow ups
- Manage and maintain service data in SAP database
- Other duties as assigned.
WINDZTECH, PUNE, Information Technology Services
08.2015 - 05.2019
- Customer Interaction and business relationship
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritize and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software installation and testing
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment
- Provide solutions to clients as per their requirements
Sr. System Administrator
PUNJAB GROUP OF COLLEGES, Information Technology Services
06.2014 - 07.2015
- WiFi Server (Ruckus)
- VMware ESXi 5.5 & 6 deployment and management on IBM Blade S series
- VMware server and clients management on IBM Blade S series
- Watchgaurd Firewall management
- Symantec Netbackup for backup solutions
- VLan configuration and management
- Bluebook server (Intranet based education videos)
- QNAP Data backup server NAS based
- Active Directory server 2008 management
- Quick Heal Server and clients management
- Clustering and load balancing on Blade server
- Implemented SPICEWORK Inventory server for company assets and call logs
IT Tech Support Executive
SYNTEL SOURCING LTD, Information Technology Services
PUNE
08.2008 - 02.2009
- 2950 L3 switch configuration
- 2500, 2600 series of router configuration
- Worked as SPOC
- Assemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
- Installing, configuring & troubleshooting of various OS
- Planning, designing & configuring LAN/WAN ensuring maximum network uptime
- Carrying out installation & configuration of network, troubleshooting network problems
- Creating & managing user accounts & assigning access rights and permission to use different application and resources in Active Directory
- Planning and implementing software rollouts and OS deployments/upgrades
- Devising strategies for Disaster Recovery Management, including planning and designing servers for backup and recovery of server / database information
- Managing of troubleshooting, hardware and server issues Plan, organize, direct, control and evaluate the operations of information
- Develop and implement policies and procedures for electronic data processing and computer systems operations and development
- ROJECTS:
- Hange Management - Implemented change management for BFDS process and shift that process to new building
- All Hardware devices along with their company tagged numbers
- Network switches and VOIP connectivity
- Database connectivity reconfigured
- All process rechecked and tested properly before handed over to management.
Network Administrator
GLOBAL SOURCING GROUP, Information Technology Services
12.2007 - 07.2008
- Develop and implement Group policies and procedures for electronic data processing and computer systems operations and development
- Auditing of user workstations on regular basis, maintaining documentation
- Managing Windows Server 2000
- Managing Active Directory 2000
- Daily Data Backup on Tape drives
- Handled 4 members of team
- ReadyNAS NV+ Storage system implemented and configured with Windows Server 2003 Active Directory
- Secondary data backup on disk drives implemented.
Sr
ALOHA TECHNOLOGIES, Information Technology Services
02.2007 - 11.2007
- Responsibility:
- Worked on replicating clients’ software environment to ensure smooth functioning
- Test the software for clients on different OS and platforms
- Compatibility test with different applications
- Taking ownership and responsibility for the designing of the client software
- Instrumental in documentation for future projects and updating the team leader of project status
- Analysing problems and reducing their chances of duplication
- Investing, reporting and verification of bugs
- Daily reporting of test execution and providing team support when required
- Collaborating with other teams and adhering to company defined methodology
Sr. Network Administrator
ELEPHANT DESIGN PVT. LTD, Information Technology Services
11.2000 - 01.2007
- Created an online library of the company’s CD for the employees to refer.
Presenter
PROPALMS Terminal Services Edition, Aloha Technologies Pvt. Ltd
- Synopsis: PROPALMS TSE is a complete management solution for the server-based computing environment
- Extending the base technologies of Microsoft Windows, PROPALMS TSE provides a deployment, management, performance and security infrastructure, allowing on-demand access to applications, anytime, anywhere having a Web-based Management Console to centrally manage servers, applications and users Delegated administration
- Oles in Project:
- Participating in team installation and UNIBOX installation
- Monitoring different connections / Load Balancer / Database Connections / Relay Server etc
- Viewing all types of reports and clients in PROPALMS Console
- Working with different Options in the console e.g
- User / Administrator/ Load Balancer / Database Server / Relay Server / Systems / Lock down Policies
- Ability to see logs and monitor tabs
- Installing windows component and other pre- requisites for PROPALMS
- Assigning of different roles in the team and involved in SQL installation
- Working on different commands of "RUN" menu to work with PROPALMS
- Working with IIS Manager (inetmgr) and its properties settings
- Experience in working with terminal server admin (tsadmin) resource kit and license issue
- Knowledge of RDP and application launching and adding product key in the system
- Working with DMZ installation and executing DMZ SPR Test cases
- DEEPFREEZ, POWERSAVE, WINSELECT
- MEGAMEETING:
- Recorder, Web services
Education
HIGHER SECONDARY -
CBSE BOARD
GRADUATION [ B A - undefined
MAHARASHTRA BOARD
undefined
PUNE UNIVERSITY
Skills
System upgrades
Program installations
Virtualization
Technical Support
Server maintenance
Hardware provision management
Hardware and software installation
Hardware knowledge
Windows Exchange Server
Windows IIS Server
Windows ISA Server
Windows Active Directory
WiFi Server RUCKUS
VMWare Server ESXi 55
IBM Blade Server S Series
QNAP Data backup server NAS Based
Symantec Anti Virus Server
Macintosh OS 86, 90, X Panther, Tiger
Accomplishments
- QNAP NAS based Data backup server
- Eady NAS NV+ Storage
- ERTIFICATIONS
- Title of the Degree with Branch
- College/University
- Year of Passing
- PMP WORKSHOP
Certification
NIIT Diploma
Timeline
IT Service Support
WINDZTECH
09.2021 - Current
Service Planner
ATLAS COPCO
06.2019 - 11.2019
WINDZTECH, PUNE, Information Technology Services
08.2015 - 05.2019
Sr. System Administrator
PUNJAB GROUP OF COLLEGES, Information Technology Services
06.2014 - 07.2015
ITIL
12-2010
CCNA
10-2010
IT Tech Support Executive
SYNTEL SOURCING LTD, Information Technology Services
08.2008 - 02.2009
Network Administrator
GLOBAL SOURCING GROUP, Information Technology Services
12.2007 - 07.2008
Sr
ALOHA TECHNOLOGIES, Information Technology Services
02.2007 - 11.2007
MBA PGDPM
06-2006
NIIT Diploma
09-2003
MCP Microsoft
03-2002
Sr. Network Administrator
ELEPHANT DESIGN PVT. LTD, Information Technology Services
11.2000 - 01.2007
Presenter
PROPALMS Terminal Services Edition, Aloha Technologies Pvt. Ltd
HIGHER SECONDARY -
CBSE BOARD
GRADUATION [ B A - undefined
MAHARASHTRA BOARD
undefined
PUNE UNIVERSITY