Jayaram Polaki
Vijayawada
Summary
Supportive Team Lead with 5+ years of working experience in Education Technology & Stakeholder Management. Overseen product operations with strong attention to detail. Experience in leading large teams and multi-tasking. Expert in product operations and stakeholder management with a distinguished history of maximum productivity. Develops strategies, provides training, set goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
5
years of professional experience
Work History
Research Coordinator
Senior IAS Katamaneni Baskar, West Godavari Collectorate
Eluru
12.2018 - 01.2019
- Officer Katamaneni Baskar IAS for creating evolution of district-level departmental performance Projects
- Designed Internship to Identify gaps in various developmental projects by interning 6 students from Azim Premji University, Bangalore.
- Drafted strategies for effective project management for identified gaps in collaborations with various departmental heads.
Government Relations Officer
Bridge International Academies
Vijayawada
05.2017 - 01.2019
- Established stakeholder management with highest-level government officials in State, District (Commissioners, Collector’s and Secretaries) and worked with various departments (Education, Health, Traffic, Police, Civil and Municipal) and Public Representatives for effective functioning of Bridge Schools.
- Facilitated 6 workshops on Feedback Mechanism for Mandal Education Officers in state hosted by Commissioner of School Education, AP. Performed well and received good feedback from the commissioner of school education, AP.
- Established two Bridge schools with the approval from the government in the Chittoor & Chandragiri.
- Proved successful working within tight deadlines and fast-paced atmosphere
Team Lead
Nspira Management Service Pvt Ltd.
Vijayawada
01.2019 - Current
- Directed and supervised a team of 1 Operations Executive, 150+ Leadership team, 100+ Lab in-charges/customer relations executives and prepared daily and monthly performance reports
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Administering promotion of flagship product nLearn and continuously building new connections with customers by facilitating product knowledge to all key stakeholders
- Efficiently performed key accounts which consist of 1,00,000+ students from 100+ Narayana Group of schools/colleges and handled customer/school support, queries and issues through the field operations team & minimized resources and time losses by addressing and implementing timely solutions
- Facilitating Teachers/Lecturers, principals, AGMs & Deans on how to use and execute the nLearn product and its strategies and establishing the process
- Acting as the bridge between the client and the various in-house department to escalate, resolve and report different issues & communicate about new updates/features in the application within- charges/agents and key people in the client organization
- Monitoring and coordinating with technical and Content team for updating weekly exams as per client exam schedule and program material continuously
- Managed schedules, testing prototype Features/Products, and new updates of application in assigned schools/ colleges
- Designed strategic plan for component development practices to support future projects
- Joined here as Operations Executive in January 2019, Promoted as Sr Executive Product Operations February 2021 and Promoted as Team Lead – Product Operations February 2022
Education
MBA - Operations Management
Jaipur NationalUniversity
Jaipur09.2021
Master of Arts - Development
Azim Premji University
Bangalore05.2017
Skills
- Effective Time Management
- Ability to Multitask
- Leadership and Management
- Critical thinking and Problem solving
- Languages
- Telugu
- English
- Hindi
- Hobbies
- Travelling, Trekking, Cycling, Music
Timeline
Team Lead
Nspira Management Service Pvt Ltd.
01.2019 - Current
Research Coordinator
Senior IAS Katamaneni Baskar, West Godavari Collectorate
12.2018 - 01.2019
Government Relations Officer
Bridge International Academies
05.2017 - 01.2019
MBA - Operations Management
Jaipur NationalUniversity
Master of Arts - Development
Azim Premji University
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