LISSY P K

Results-driven Senior Manager with 7+ years of experience in support operations, analytics, and team leadership. Proven expertise in data analysis, dashboard creation, and strategic planning. Adept at developing and implementing Standard Operating Procedures (SOPs), managing multi-market operations, and delivering scalable solutions that improve efficiency and customer satisfaction. Skilled in SQL, cross-functional collaboration, and project management, with a strong focus on continuous improvement and operational excellence.

• Achieved 100% resolution times through process optimization and data-driven strategies.
• Successfully rolled out SOP implementations across Engineering team and banks, improving operational consistency and compliance.
• Received an opportunity to drive the Network Operations team, leveraging skills in operations management and cross-functional collaboration to optimize performance and scalability.
• Improved customer satisfaction scores by 90% by aligning support operations with user needs.

 I've  had the privilege of traveling to different states of India. These experiences have allowed me to immerse myself in different cultures, and I,ve had the opportunity to engage with people from diverse backgrounds. Through my travels, I've developed strong communication skills and the ability to adapt quickly to new environments. For example, when traveling in remote regions, I often had to find creative solutions to logistical challenges, which taught me valuable problem-solving skills. Overall, traveling has made me more open-minded, proactive, and resilient, and I'm excited to bring these qualities to my job role.