Keshav Singh
Hotelier
Jaipur
Summary
Customer-oriented General Manager with 11 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
VRO Hospitality
Goa
11.2021 - Current
- Prepared annual budgets with controls to prevent overages.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Introduced new methods, practices and systems to reduce turnaround time.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Driving big concerts and events.
Restaurant and Bar Manager
Atmosphere Hotels
Male
12.2019 - 10.2021
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer facing roles to promote strong team performance.
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Bar & Restaurant Manager
Ritz Carlton
Bengaluru
07.2019 - 11.2020
- Relationship Building.
- Verified date integrity and accuracy.
- Budget Forecasting and Financial analysis.
- Policies and procedures.
- Verified date integrity and accuracy.
- Managing a high energy bar along with an Asian restaurant.
- Planning of shifts.
- Health and safety regulations.
- Licensing and managing liquor portfolio of the hotel.
- Creating and executing liquor contracts on behalf of the hotel.
- Pre-opening in charge for India's first Rum based bar.
Bar & Restaurant Manager
JW Marriott
Bengaluru
12.2017 - 06.2019
- Led and directed team members on effective methods, operations and procedures.
- Hospitality Management.
- Customer Service.
- Relationship Building.
- Budget Forecasting and Financial analysis.
- Policies and procedures.
- Executing high end events, wine/whiskey dinners for niche corporate clients.
- Maximizing food and beverage sales with a high focus on training of associates to upsell.
- Maintain consistency of service by being prepared for all commercial events.
- Large parties and reservations.
- Clearly describes and delegates responsibility and authority to ensure smooth operations and processes.
- Key Accomplishments: Handling the beverage portfolio for the entire hotel.
Assistant Restaurant Manager
W
Goa
09.2016 - 11.2017
- Successfully opened the restaurant during the preopening phase.
- Developed standard operating procedure in line with the company's brand standards.
- Created a concept and successfully executed it to open a bar with high deliverables.
- Recruiting, managing and training associates, and executives to deliver against financial and customer satisfaction goals.
- Achieved monthly targets within 3 months of start-up and have maintained healthy revenue growth since.
- Ensured rave media reviews on a month on month level and exceeded expectations of the market.
- Partnered with exclusive brands to bring high end luxury experiences to W hotel Goa.
- Key Accomplishments: Established mandatory customer service training for all customer facing employees which resulted in drastic increase in guest satisfaction scores.
Assistant Restaurant Manager
JW Marriott
Bengaluru
01.2016 - 07.2017
- Planning, managing and achieving revenue budgets in line with the business plan.
- Developing a food and beverage strategy for goals and reporting on financial position.
- Recruiting, managing and training associates, and executives to deliver against financial and customer satisfaction goals.
- Regular ongoing communication in all areas of staff/guest relations and management briefings.
- Prepared and executed customized menus for niche clientele.
- Inventory Management with a key focus to reduce operating costs.
- Key Accomplishments: Achieving budgets and customer satisfaction levels for the mid-year 2016.
Food and Beverage Executive
JW Marriott
Bengaluru
02.2014 - 01.2016
- Focus on team building / Employee engagement.
- Inventory Management. Restaurant Accounting procedures.
- Ensure the legalities of Hygiene/Liquor/Licensing were followed.
- Ensuring smooth day to day operations at a supervisory level.
- Creating and maintaining best practices for the restaurant to ensure the highest levels of service.
- Training and facilitating Associates.
- Key Accomplishments: Best Executive for the Year 2015.
Food and Beverage Associate
JW Marriott
Bengaluru
09.2013 - 01.2014
- Promoted a positive atmosphere. Relationship Building.
- Customer Service.
- Ensuring smooth day to day operations.
- Solicit feedback and work on any and all ways to improve product offering.
- Key Accomplishments: Employees/Associate of the Year 2014.
Food and Beverage Associate
Hyatt
Bengaluru
06.2012 - 09.2013
- Day to Day Restaurant Operations.
- Relationship Building.
- Maximising Beverage Sales.
- Back area Operations.
Education
High School Diploma -
KV.NO.4
Jaipur 05.2009 - 06.2012
Bachelor of Science - Hotel Mangement
Institute of Hotel Management
Jammu And Kashmir 01.2009 - 06.2012
Skills
Operations management
Timeline
General Manager
VRO Hospitality
11.2021 - Current
Restaurant and Bar Manager
Atmosphere Hotels
12.2019 - 10.2021
Bar & Restaurant Manager
Ritz Carlton
07.2019 - 11.2020
Bar & Restaurant Manager
JW Marriott
12.2017 - 06.2019
Assistant Restaurant Manager
W
09.2016 - 11.2017
Assistant Restaurant Manager
JW Marriott
01.2016 - 07.2017
Food and Beverage Executive
JW Marriott
02.2014 - 01.2016
Food and Beverage Associate
JW Marriott
09.2013 - 01.2014
Food and Beverage Associate
Hyatt
06.2012 - 09.2013
High School Diploma -
KV.NO.4
05.2009 - 06.2012
Bachelor of Science - Hotel Mangement
Institute of Hotel Management
01.2009 - 06.2012
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