Vaishali Taneja
System Delivery Analyst
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
System Delivery Analyst
Wipro Ltd.
10.2021 - Current
- Managed Defined Benefit (DB Pension) data, including calculating retirement benefits and overseeing beneficiary accounts.
- Ensured adherence to client service level agreements, exceeding expectations in service delivery.
- Developed a deep understanding of client plan provisions to enhance service quality and identify opportunities for improvement.
- Coordinated with cross-functional teams to ensure timely delivery and meet client expectations.
- Participated in continuous improvement initiatives, monitoring performance metrics and implementing corrective actions as needed.
Advisor
BT Global Business Service Pvt Ltd
05.2019 - 03.2021
- Led training and mentoring programs to enhance team productivity and customer service excellence.
- Monitored metrics to drive efficiency improvements and actionable insights.
- Conducted quality assessments on collection data, delivering comprehensive reports to leadership.
- Resolved UK customer billing inquiries promptly, ensuring accurate updates.
- Managed service billing escalations effectively.
- Strategically promoted broadband and landline deals, tailoring customer experiences based on individual interests.
Business Analyst
Manpower Group Services India Pvt Ltd, American Express
12.2017 - 04.2019
- Managed downgrade conversions and generated PCNs for Supplementary cards
- Handled escalations and resolved queries related to supplementary card applications and customer KYC process
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Coordinate with Stakeholder's for Supplementary card processing and getting the card delivered within TAT
- Monitored SERCO call center for appointment data accuracy.
- Project: Worked with the online marketing team on retention part for the CM's for good offers
Education
BA (Hons) Economics -
Kamala Nehru College (DU)
07.2014 - 2017.05
MBA (Finance and HR) - undefined
Subharti University
07.2018 - 2020.05
Skills
- Problem-solving
- Proficient in Microsoft Office suite
- Advanced in table editing
- Quality assurance
- Reporting and analytics
- Teamwork and collaboration
- Time management
- Power BI
- SQL
Certification
PGPFA (Post Graduate Program in Applied Finance and Accounts) from NIIT
Timeline
System Delivery Analyst
Wipro Ltd.
10.2021 - Current
Advisor
BT Global Business Service Pvt Ltd
05.2019 - 03.2021
MBA (Finance and HR) - undefined
Subharti University
07.2018 - 2020.05
Business Analyst
Manpower Group Services India Pvt Ltd, American Express
12.2017 - 04.2019
PGPFA (Post Graduate Program in Applied Finance and Accounts) from NIIT
05-2017
BA (Hons) Economics -
Kamala Nehru College (DU)
07.2014 - 2017.05
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