Diksha kalra

• Designed and executed a go-to-market (GTM) strategy by launching FabHotels’ B2B sales channel for the budget segment, delivering 15% revenue growth and improving customer acquisition.
• Partnered with C-level executives to establish and scale the Presales & Inside Sales vertical for Travelplus, achieving 2X market expansion and 3X increase in client acquisitions, including marquee accounts like Landmark Group, OfBusiness, Mamaearth, Gupshup, and Finova Capital.
• Directed a revenue assurance and risk mitigation strategy by implementing advance payment systems with OTA partners (Booking.com, Agoda), reducing cancellations by 20% and no-show rates by 15%, strengthening cash flow stability.
• Built, trained, and mentored high-performing teams, achieving 70%+ retention while driving project delivery and business transformation.
• Developed automated dashboards and analytics tools to optimize decision-making, improve forecasting, and enhance performance tracking.
• Managed strategic accounts such as HCL’s Shiv Nadar Trust, Blinkit, Jubilant Foodworks, Niva Bupa, and India TV, growing their share of wallet by 75% through upselling and cross-selling strategies.

• Managed a portfolio of 125+ strategic accounts (INR 500 Mn potential) including Republic Media, Tata Steel, Paytm, BharatPe, and Mufti Jeans, expanding share of wallet and unlocking new growth opportunities for MyBiz corporate travel platform.
• Developed strong relationships with key clients to enhance satisfaction and retention, Negotiated with stakeholders to close 30+ cross-sell deals, generating incremental revenue of INR 175 Mn.
• Collaborated with cross-functional teams to align strategies and drive account growth.
• Delivered training and mentorship to in-house teams and outsourced centers (Agate–Mumbai, Radical Minds–Gurugram, Net Ambit–Hyderabad, Narith–Noida), enhancing client engagement quality and boosting sales performance.
• Represented MakeMyTrip at national corporate events (TiE Delhi, INFHRA Delhi, IMFL Greater Noida, TieCon by Zuddl), strengthening brand positioning and industry relationships.

• Managed and grew corporate client portfolios by providing tailored recruitment solutions across diverse industries.
• Drove revenue growth through successful renewals, upselling, and cross-selling of recruitment services.
• Delivered exceptional customer satisfaction by aligning customized solutions with client hiring needs and business objectives.
• Built long-term client relationships, ensuring retention and repeat business while contributing to consistent sales performance.
• Achieved sales targets by applying consultative selling strategies and maintaining strong client engagement.