Kesshav Suneja
Gurugram
Summary
Dynamic and results-oriented individual with over 4 years of experience in client servicing and sales. Skilled in negotiation and adept at thriving in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Management Assistant
Enterprise Rent-A-Car
08.2022 - 05.2024
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Streamlined sales processes and improved team efficiency through implementation of CRM software.
- Prepared detailed reports on sales performance metrics, helping identify areas for improvement or reinforcement of successful strategies.
Customer Service Representative
Real Canadian Superstore / Loblaws
11.2021 - 03.2022
- Utilized sales expertise and financial skills to train store employees in obtaining smart serve certification.
- Handled customer inquiries and suggestions courteously and professionally.
- Functioned as a front-end cashier, resolving inquiries, guiding customers about company offerings, and achieving awards for exceptional customer service.
Sales Manager
Big Boy Toyz
08.2020 - 04.2021
- As Sales Manager at Big Boy Toyz specializing in Exotic Cars I excelled in customer service and business development.
- Surpassed monthly sales target of over 100K USD in six months, contributing to a 44% overall sales increase.
- Collaborated across departments to analyze customer behavior, bridge gaps, anticipate needs, and develop market entry strategies for East India.
● Demonstrated consistent hard work and dedication to achieve results and improve operations.
Risk Analyst
KPMG INDIA
06.2019 - 07.2020
- Collected and validated risk information from businesses to interpret and provide assessments, usinggood judgment and analytical skills
- Advised clients on control processes, reporting improvement opportunities to senior management/CFO
- Enhanced audit procedures through automation and technology
- Ensured payment compliance with regulations and conducted comprehensive audit testing of leaseagreements, including terms adherence, ledger scrutiny, policy compliance, and rent analysis.
Education
Business Management -
Fanshawe College
London, Canada12.2022
Bachelor of Business Administration -
Ansal University
Gurgaon, India05.2019
Skills
- Customer Relations
- Product and service knowledge
- Operations Management
- Sales Strategies
- Strategic Planning
- Sales Growth
Timeline
Management Assistant
Enterprise Rent-A-Car
08.2022 - 05.2024
Customer Service Representative
Real Canadian Superstore / Loblaws
11.2021 - 03.2022
Sales Manager
Big Boy Toyz
08.2020 - 04.2021
Risk Analyst
KPMG INDIA
06.2019 - 07.2020
Business Management -
Fanshawe College
Bachelor of Business Administration -
Ansal University
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