Anand Palanisamy
Chennai
Summary
Resilient Infrastructure Specialist with overall of 6 years in IT Operations, Banking Industry known for high productivity and efficient task completion. Excel in problem-solving, teamwork, and adaptability, ensuring seamless operations and project success.
Overview
6
6
years of professional experience
Work History
Infrastructure Analyst 1
Citicorp services India Private Limited.
10.2022 - Current
- Implemented access control policies based on user roles and entitlements in accordance with organizational security standards.
- Tested IAM solutions during development phase to ensure compliance with security requirements and industry standards.
- Provided technical leadership by mentoring junior team members on IAM related topics.
- Conducted IAM assessments to identify current security posture and develop strategies for improvement.
- Collaborated with stakeholders from different departments to define business requirements and recommend appropriate IAM solutions.
- Created detailed technical designs for identity management systems, including authentication flows, authorization models and user provisioning processes.
- Participated in meetings with external vendors and partners to discuss integration opportunities and evaluate new technologies.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
- Audited company's legal documents to verify compliant policies and procedures.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained positive working relationship with fellow staff and management.
Senior IAM Analyst
Citicorp Services India Private Limited
05.2020 - 10.2022
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Identified opportunities for process improvements across the organization.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Determined consumer needs to provide products and services appealing to larger market.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
IAM Analyst
Citicorp Services India Private Limited
08.2018 - 03.2020
- Processing entitlement, compliance review requests and/or incident/change management handling for banks global customer base within established support thresholds.
- Subject Matter Expert (SME) of the team Hence I was liable for frequent documenting / updating process updates, POCs and communicate it to the team members on changes.
- Exhibited leadership qualities and extended support beyond the scope of the current role like conducting training sessions for new hires and cross training sessions on requirement.
- Working towards process improvements, initiating, and accomplishing productive changes in the Application Level, Handling Complex Application issues, troubleshooting for business-based issues and fixing them at short SLA.
- Ensuring adherence to pre-assigned SLO requirements for designated requests at a personal and team level.
- Implementing already established security procedures within the framework of specific system assignments, focusing on the full scope of GIDA Service Catalog requirements for simple thru complex, multi-tiered applications.
- Perform manual entitlement review and maintenance, Understands, and meets deadlines for system inputs.
Education
Post-Graduation - Master of Business Administration, Finance and Marketing
Crescent College of Engineering
VandalurSkills
- Identity & Access Management (IAM)
- Service Level Agreements
- Cross-Functional Team Collaboration
- IT service management
- Performance Improvements
- Incident Management
Accomplishments
- Deputed for IFSC project which had 30000 IFSC codes to be updated in Citidirect as a part India Divestiture within the stipulated timeline. which was highly appreciated by our SLT's & partners and was awarded as Employee of the year 2023.
- Appreciated by Business for handling various complex queries, for troubleshooting multiple user issues, and for Client Centric Approach.
- Worked in Collaboration with multiple Application support and Development teams to bring in high Impact level Changes in Applications.
- Played major role for FFM project which had 1840 base numbers authorization flows to be modified as per board resolution for 700 Clients of TTS business in India. which was highly appreciated by business and our SLT's.
- Recognized as a Valuable resource for the Team from the Business and has proven client centric Skills.
- Played major role for landscape assessment contributing during the brainstorming sessions in the workshop.
Languages
Tamil
First Language
English
Intermediate (B1)
B1
French
Beginner
A1
Timeline
Infrastructure Analyst 1
Citicorp services India Private Limited.
10.2022 - Current
Senior IAM Analyst
Citicorp Services India Private Limited
05.2020 - 10.2022
IAM Analyst
Citicorp Services India Private Limited
08.2018 - 03.2020
Post-Graduation - Master of Business Administration, Finance and Marketing
Crescent College of Engineering
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